Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
So since non of my emails are getting replies I guess I’ll go here to try and get a resolution.. in the last 2 months alone I have had 5 different instances where food has been missing. Like whole platters (breakfast)and sandwiches have been missing in my bag and when I report it absolutely nothing happens… I have reached out everytime and everytime it gets transferred to the store instead of corporate and everytime nothing happens.. earlier this week (Monday) I got told to call the store. Which I didn’t want to do because I wanted to keep email proof of what of said. And I got no response. This is ridiculous and absolutely unprofessional behavior.
SK
ss d s k
Feb 6, 2026
1.0
Hello, I would like to make a formal complaint about what happened at your restaurant.
Yesterday, I placed an order on my phone and gave my order number. When I arrived, I was already waiting in the pickup area for my food.
A staff member called me from the payment window and told me to go there to get my food. So I turned my car around and drove to the payment window. When I arrived, he closed the window.
Then he ran back to the pickup area and told me to go there instead. I drove back again, and once again, he closed the window. He made me drive back and forth between the two windows and kept closing the window on me.
The way he treated me felt mocking and humiliating. I also saw other female staff standing there laughing. This made me feel extremely disrespected and uncomfortable as a customer.
This was very rude and unprofessional behavior. I believe this incident can be clearly seen on your security cameras, and I ask you to review the footage.
I hope you can investigate this matter seriously and give me a reasonable explanation and proper resolution. I do not want to post this on social media, but I do expect a responsible response.
Thank you. You can check the surveillance footage.
TI
Tell it like it is
Jan 26, 2026
1.0
Come on McDonald’s! I only ordered 2 sandwiches with no mustard and no cheese. But both sandwiches only had mustard and cheese!
DK
David Kirkwood
Jan 19, 2026
1.0
The service okay not 100% but it's like 2% found two people in the bathroom was doing the devil's Tango so if you don't know what the devil's tingle put the food was good
KT
Kevin w (ThWhodini)
Jan 16, 2026
1.0
Every single time i have ordered from this store my order is wrong. 9 out of 10 times its cold and not made to how i ordered it. they rush you out of the drive through window to park in a waiting parking spot just to save their at window time and still half ass throw your order together.
What are the operating hours of McDonald's at 3649 S Keystone Avenue, Indianapolis?
This McDonald's location is open 24 hours a day, 7 days a week.
Does McDonald's at this location offer drive-thru service?
Yes, the drive-thru is open 24/7, available every day of the week.
What delivery options are available at McDonald's on S Keystone Avenue?
They offer delivery with services including curbside pickup, same-day delivery, and no-contact delivery.
Can I order McDonald's food online or through a mobile app?
Yes, you can order through their website, the McDonald's App, or via quick links provided for Apple and Android devices.
What payment methods are accepted at McDonald's on S Keystone Avenue?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Are there any nearby fast food options near McDonald's at 3649 S Keystone Avenue?
Yes, nearby fast food restaurants include Burger King, Wendy's, Subway, Dairy Queen, and Home Run Burgers & Fries which provide alternative dining options.
What gas stations are located near this McDonald's for convenience?
Nearby gas stations include Shell, Speedway, Valero Quick Mart, and Keystone Citgo, making it convenient to refuel and grab a meal.
Which places of worship are close to McDonald's on S Keystone Avenue?
Close by are Calvary Tabernacle, Mount Zion General Baptist Church, The Apostolics of Beech Grove, and Mt Zion General Baptist Church for those interested in religious services.
Does this McDonald's location have WiFi and mobile ordering services?
Yes, it offers WiFi as well as mobile ordering and mobile offers to enhance your dining experience.
Is there a rewards program available at this McDonald's?
Yes, customers can earn points for free food through the MyMcDonald's Rewards program.
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