McDonald's

3.5
3052 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3649 S Keystone Avenue, Indianapolis, IN
46227, United States

Hours

Reviews

3.5
3,052 reviews
5 stars
1,036
4 stars
653
3 stars
586
2 stars
240
1 star
537

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported rude staff, long wait times, and incorrect orders, leading to frustration.

Food Quality

Mixed reviews on food quality, with some customers receiving cold or poorly prepared items, while others praised the freshness and taste.

Cleanliness

Inconsistent cleanliness reported, with some customers noting dirty tables and restrooms.

Fast Service

Some customers appreciated the quick service, especially in the drive-thru, while others experienced significant delays.
  • AR
    Amelia Rodriguez
    3 days ago
    1.0
    They always forget food and sauce, they give out your food to somebody else making you wait so long. They were unhelpful and forgot my Big Mac sauce. And there pretty slow.
  • SS
    syd
    Jan 1, 2026
    1.0
    food was mid , drove up to the drive thru and IMMEDIATELY got yelled at in some dramatic, mumbled way. i understand working on new year’s day is a hassle but that does not mean you have to treat someone like slob 😭
  • JF
    Judy Feldhausen
    Dec 27, 2025
    4.0
    Fast service. This is the first time I had to pay to get a syrup
  • AM
    Allen Munden
    Dec 19, 2025
    2.0
    Employee at this place allowed someone to cut in front of me and still served them ahead of me even though I complained about them cutting line.
  • AT
    Ashley Terry
    Dec 4, 2025
    1.0
    I come and get the same coffee every single day. They gave me a frappe that was like water and it tasted so disgusting. Only one other time this has happened and when I told them they were so sweet. This time I told them and the Spanish manager that was working today at noon was so incredibly rude and was sitting there arguing with me about it. I gave her the entire full coffee and she even said that she knows my order because I come so much. So if you know my order then don't you think I know what my coffee is supposed to taste like if I get it every day? It's just ridiculous that I pay for something and she was arguing with me about remaking me it and wouldn't listen. I'm going tomorrow to get a refund because she just brought me another one that looks like crap. I'm going somewhere else to get a new one and I will make sure I get my refund and I will be reporting her to her district manager and I will be calling to speak to her GM as well.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3649 S Keystone Avenue, Indianapolis?

This McDonald's location is open 24 hours a day, 7 days a week.

Does McDonald's at this location offer drive-thru service?

Yes, the drive-thru is open 24/7, available every day of the week.