McDonald's

3.1
2005 reviews
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Business Details

37 W 38th St, Indianapolis, IN
46208, United States
(317) 926-8326
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
37 W 38th St, Indianapolis, IN
46208, United States

Hours

Reviews

3.1
2,005 reviews
5 stars
559
4 stars
367
3 stars
341
2 stars
208
1 star
530

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unpleasant odors and dirty conditions inside the restaurant, including the dining area and bathrooms.

Customer Service

There were numerous complaints about rude and unhelpful staff, with some customers feeling disrespected and ignored.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and long wait times for food.

Drive-Thru Experience

While some customers praised the speed of the drive-thru, others reported long waits and poor service.

Management Issues

Several reviews indicated a lack of effective management, with complaints about staff behavior and operational inefficiencies.
  • NA
    Nathan Adams
    Nov 13, 2025
    2.0
    Place smells like rotten eggs everytime I’ve visited & it’s not going away. Also everytime I come here there’s ALWAYS people asking for money. Makes me not want to come back because I feel sick of the smell & people wanting money from me.
  • EB
    Elisha Boyd
    Nov 4, 2025
    2.0
    Bums everywhere Fries always cold And they charge you for condiments
  • DG
    DJ Galletouscky
    Nov 2, 2025
    1.0
    I don’t know how you have people like that working on your McDonald’s. The night of November 1st I was doing DoorDash and I had to go to this specific McDonald’s and the lady at that location was very Rude and racist. I believe she is Hispanic. With red hair that works there she is being racist o to Hispanics when she had the nopal on her face. I stood there for like 10 mins while she was yelling at me like crazy for not reason. The order was next to her ready and all what she was doing is talking smack and talking to me in Spanish like I don’t speak English. She make me feel uncomfortable coming to this location and she was being racist and making fun of me. If u don’t like your job please quit and find some other places. It was last night arround 11 or mid night
  • WV
    Walter Villanueva
    Oct 27, 2025
    1.0
    I usually go to the drive-thru and it's pretty quick because I order beforehand on the McDonald's app. However when I went inside one time it smelled so bad like manure. I don't think I'll ever order from here again knowing there's a stench inside that building and still preparing food. Honestly don't know how they pass the health inspector. Also homeless people wait to come up to you and ask for food. Which I don't mind but I don't want to be stalked to feed someone every time.
  • AC
    Angela Clemons
    Oct 25, 2025
    1.0
    It smelled like rotten eggs... the dining room was beyond disgusting.. We were going to eat inside.But couldn't get over the nasty tables and stench in the air.It was really a gross place
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Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's at 37 W 38th St, Indianapolis?

McDonald's at 37 W 38th St is open daily from 6:00 AM to 8:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open daily from 4:15 AM to 3:50 AM, offering extended hours beyond regular store hours.