Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,312 reviews
5 stars
784
4 stars
446
3 stars
389
2 stars
219
1 star
474
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported long wait times for both drive-thru and in-store orders, often exceeding 20-30 minutes.
Order Accuracy
Numerous reviews highlighted issues with incorrect or incomplete orders, including missing items and wrong food.
Staff Attitude
Feedback indicated a lack of professionalism among staff, with reports of rude behavior and poor customer service.
Food Quality
Many customers complained about cold, poorly prepared food, with some describing it as old or unsatisfactory.
- SRSamantha Rosene6 days ago1.0I've been here a share full of times and every single time I end up sitting for 5-15 sometimes even 20 min waiting for my simple cheeseburger and fries then I check my burger which is only supposed to have Ketchup because I'm a super big texture person and there is almost always onions on it and I don't mean like 1 or 2 because that's fine. But im saying covered on the patty under the cheese on the bun everywhere. It's disgusting. Worst mc donalds I've ever been too. Someone needs to come sort this place out.
- JTJessica TheeJan 2, 20261.0If I could give negative stars I would. It may be fast food but tonight was ridiculous food was cold and soggy. Missing food refused to replace or refund when went back up there. Phone number online is NOT their number for this store. Had to order food somewhere for my family beaus everything was completely wrong and refund refused. Manager wouldn’t even talk to me.
- ADAbby DavisDec 23, 20251.0I truly hate this McDonald’s. Unfortunately it’s the closest and cheapest place to my house. If I go through the drive thru and they tell me to pull forward, I just tell them to refund my order because I’ve played this game far too many times. Not waiting 20 more minutes, at that point I’ll go elsewhere. The curbside pickup featured in the mobile app is also completely defunct, don’t bother using it or you’ll be sitting for 20+ minutes waiting on food they forgot to make. It’s been terrible for years and honestly just needs to be shut down.
- RRRosaDec 6, 20251.0I was missing nuggets from my bag. I paid for btw. I said to the manager that I was missing the nuggets. He went and told the females at the back and they said “ big back” and running their mouths. Lol why hire these types of people? Plus why say Big Back if I paid for it. Next time I’ll just ask for a refund. It was today 12/06/2025 at 4:00pm. So if McD even cared, fire them all. Hiring Immature adults with no respect to people.
- KHKatherinne Santana HernandezDec 5, 20251.0El peor McDonald's que puede existir, las personas toman las ordenes super lentas! Hoy pase mas de 50 min esperando por una Hamburgesa y unas papas super frias!
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 3435 W 16th St, Indianapolis?
The McDonald's is open daily from 5:00 AM to 11:00 PM.
When can I use the drive-through service at this McDonald's location?
The drive-through is available every day from 5:00 AM until 1:00 AM the next day.
What are the delivery hours for this McDonald's?
Delivery is available daily from 5:00 AM to 12:30 AM.
What delivery and pickup options does this McDonald's offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at McDonald's on W 16th St?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a mobile app for ordering at this McDonald's?
Yes, you can order using the McDonald's app available on iOS and Android platforms.
What services are provided at this McDonald's location?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
What nearby places can customers visit before or after dining at McDonald's?
Nearby places include Speedway Auto Parts, Personal Touch Car Wash, Redbox rental kiosk, and Hometown Liquors, providing options for automotive needs, entertainment, and shopping.
Are there other fast food options near McDonald's at 3435 W 16th St?
Yes, Burger King and Taco Bell are nearby for alternative fast food choices.
How can nearby Transit or Shopping locations assist customers visiting McDonald's?
Nearby places like Dollar Tree and CVS Pharmacy can help customers combine errands with their visit to McDonald's, making it convenient to shop or pick up essentials.