Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,296 reviews
5 stars
779
4 stars
446
3 stars
388
2 stars
216
1 star
467
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for food, both in the drive-thru and for mobile orders.
Food Quality
Many reviews highlighted issues with food quality, including cold, old, or incorrectly prepared items.
Customer Service
There were numerous complaints about rude or unprofessional staff behavior, impacting the overall customer experience.
Order Accuracy
Customers often experienced problems with incorrect or incomplete orders, leading to dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals when orders were correct.
- CCCruxnClutchKay2 days ago3.0I want to give two stars but they refunded us the majority of our check. Just avoid at all costs. Although it was a huge struggle and anxiety inducing event the food was at least good.
- RNRafael NunezNov 14, 20251.0El servico es pasimo ,tardan mucho en tomar tu orden ,el app ya no funciona y siempre que ordeno una doble carne te mandan a estacionarte por 15 a 20 minutos y porque no mal echa la hamburguesa, ta hacen caras juegan mucho y los managers no les importa pues ellos tambien siguen el juego . Es una pena que se esten perdiendo los momentos dorados .
- EMEvan MortonNov 7, 20251.0Food was cold and there is no point of using the mobile app you will have to wait 20 mins
- BGBob GarrettOct 31, 20255.0Took 50 high school students there at 06:45 am. Did not call ahead. Handled the group perfectly
- MAMysterious AlpacaOct 27, 20251.0Without a doubt the new staff team that works night shifts is beyond … foul a gentleman came in with an order of 20 mc chickens and some other things and the cashier that was working made it a laughable scene and the cooks made a huge joke about it including the lobby customers and sad to say they all was making remarks of him being a fat ass and stuff…? For him trying to feed his family
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 3435 W 16th St, Indianapolis?
The McDonald's is open daily from 5:00 AM to 11:00 PM.
When can I use the drive-through service at this McDonald's location?
The drive-through is available every day from 5:00 AM until 1:00 AM the next day.
What are the delivery hours for this McDonald's?
Delivery is available daily from 5:00 AM to 12:30 AM.
What delivery and pickup options does this McDonald's offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at McDonald's on W 16th St?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a mobile app for ordering at this McDonald's?
Yes, you can order using the McDonald's app available on iOS and Android platforms.
What services are provided at this McDonald's location?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
What nearby places can customers visit before or after dining at McDonald's?
Nearby places include Speedway Auto Parts, Personal Touch Car Wash, Redbox rental kiosk, and Hometown Liquors, providing options for automotive needs, entertainment, and shopping.
Are there other fast food options near McDonald's at 3435 W 16th St?
Yes, Burger King and Taco Bell are nearby for alternative fast food choices.
How can nearby Transit or Shopping locations assist customers visiting McDonald's?
Nearby places like Dollar Tree and CVS Pharmacy can help customers combine errands with their visit to McDonald's, making it convenient to shop or pick up essentials.