Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
2,188 reviews
5 stars
753
4 stars
508
3 stars
425
2 stars
180
1 star
322
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and rude staff interactions, particularly at the drive-thru.
Food Quality
While some customers praised the freshness and taste of the food, many others complained about cold items and incorrect orders.
Cleanliness
The cleanliness of the location received mixed reviews, with some noting it was well-maintained while others pointed out dirty tables and restrooms.
Customer Experience
Several reviews highlighted poor customer service experiences, including language barriers and lack of attention to detail in fulfilling orders.
- SDSlot King DreamJan 3, 20264.0Nice fast food spot
- MTMelody Cherrette TempleDec 16, 20251.0The worst McDonald's I've ever gone into. These people didn't have a clue. I ordered two separate orders they came out to $5.45 each which is $10.90 total and they only gave me back $6 in change and then the lady got rude actually the manager became very disrespectful and hollered at me and yes I definitely hollered back people should not work in an establishment if they do not have customer service skills and they definitely shouldn't be working where money is exchanged and they can't even count.
- COChris O'ConnorDec 16, 20255.0I’ve been through this McDonald’s probably a dozen times because I work nearby - The workers are always extremely courteous & work to get your food to you quickly! For McDonalds, I am impressed by the service I have received & continue to. I have never been big on McD’s, but the convenience & service of this one in particular has made me a 1x per week customer.
- SBSteve BrinerDec 12, 20255.0Good ol' McDonald's, can't go wrong here.
- MMMichireinNov 24, 20251.0Awful. Never got my $35 refund. After going in the app to ask how to get my money back they said I had to get a refund from the manager. Which then told me he couldn’t do. I ate McDonald’s DAILY. and I have never been back for a solid 4 months since I was LIED to and my money and food stolen.
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 3909 W 96th St, Indianapolis?
McDonald's at 3909 W 96th St, Indianapolis is generally open from 5:00 AM to midnight Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.
What are the drive-thru hours for this McDonald's location?
The drive-thru at this McDonald's operates from 5:00 AM to midnight Monday through Thursday and Sunday, and extends to 1:00 AM on Fridays and Saturdays.
Does this McDonald's offer delivery services?
Yes, this location offers delivery services including same-day and no-contact delivery.
How can I order McDonald's food online from this location?
You can order online via McDonald's delivery page at https://mcdonalds.order.online/business/-5579 or through the McDonald's app available on Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does McDonald's at 3909 W 96th St have a drive-thru facility?
Yes, this McDonald's location has a drive-thru available.
What services does this McDonald's location provide?
Services include DriveThru, GiftCards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby attractions can I visit before or after dining at McDonald's?
Nearby you can visit HoneyBaked Ham Company for deli options, Minazuki Sushi Bar for Japanese cuisine, or Chava's Mexican Grill for Mexican food.
Are there any beauty or spa services near McDonald's at 3909 W 96th St?
Yes, Baydaa Beauty Salon and Spa and Baydaa Barber Shop are nearby for beauty and spa services.
Is there convenient transportation or rental services near this McDonald's location?
Yes, Avis Car Rental and Budget travel services are located nearby, making it easy for visitors to access transportation options after their visit to McDonald's.