Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
2,180 reviews
5 stars
749
4 stars
507
3 stars
424
2 stars
181
1 star
319
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially for in-store orders, with many expressing frustration over long wait times.
Order Accuracy
Numerous reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.
Staff Communication
Many customers noted language barriers and poor communication from staff, which contributed to misunderstandings and order errors.
Food Quality
While some customers praised the freshness and taste of the food, others reported receiving cold or poorly prepared items.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others criticized rudeness and lack of professionalism.
- PRPezhman RaeisianNov 15, 20255.0I passed by this McDonald’s and noticed how clean it was, with a surprisingly nice and modern interior design. It looks well-maintained and organized, making it a comfortable spot for a quick meal or coffee. Tip: Easy to access from the main road and seems to stay tidy even during busy hours.
- CLChief LawsonNov 10, 20253.0Is McDonald's I think it operates okay and I think the food's pretty good for a McDonald's
- TATodd AnzevenoNov 2, 20254.0I've always had good luck here!
- FNFaZe NickOct 24, 20251.0Came here at 9:15am on October 24th waited 15 minutes on my food for them to give me my cold food they made 15 minutes ago without any apologies or any remorse or anything. Please review cameras. Literally had to say something for them to go back and grab my bag that was already made 15 minutes ago!
- JSJason SchulteOct 10, 20253.0You can tell that they are having a hard time finding good help or the help just does not respect the manager. What I saw was the manger doing all the work and everyone else not really caring. Still the food was fine and the location was busy.
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 3909 W 96th St, Indianapolis?
McDonald's at 3909 W 96th St, Indianapolis is generally open from 5:00 AM to midnight Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.
What are the drive-thru hours for this McDonald's location?
The drive-thru at this McDonald's operates from 5:00 AM to midnight Monday through Thursday and Sunday, and extends to 1:00 AM on Fridays and Saturdays.
Does this McDonald's offer delivery services?
Yes, this location offers delivery services including same-day and no-contact delivery.
How can I order McDonald's food online from this location?
You can order online via McDonald's delivery page at https://mcdonalds.order.online/business/-5579 or through the McDonald's app available on Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does McDonald's at 3909 W 96th St have a drive-thru facility?
Yes, this McDonald's location has a drive-thru available.
What services does this McDonald's location provide?
Services include DriveThru, GiftCards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby attractions can I visit before or after dining at McDonald's?
Nearby you can visit HoneyBaked Ham Company for deli options, Minazuki Sushi Bar for Japanese cuisine, or Chava's Mexican Grill for Mexican food.
Are there any beauty or spa services near McDonald's at 3909 W 96th St?
Yes, Baydaa Beauty Salon and Spa and Baydaa Barber Shop are nearby for beauty and spa services.
Is there convenient transportation or rental services near this McDonald's location?
Yes, Avis Car Rental and Budget travel services are located nearby, making it easy for visitors to access transportation options after their visit to McDonald's.