McDonald's

3.4
2511 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1934 N Shadeland Ave, Indianapolis, IN
46219, United States

Hours

Reviews

3.4
2,511 reviews
5 stars
809
4 stars
544
3 stars
510
2 stars
227
1 star
421

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews mentioned cold or incorrect food orders, with some customers expressing dissatisfaction with the overall quality.

Cleanliness

While some customers noted cleanliness in certain areas, others reported dirty tables and unsanitary conditions.

Inconsistent Experience

Customers experienced a mix of good and bad service, indicating that the quality of service can vary significantly depending on the time and staff.
  • OO
    Owen
    Dec 5, 2025
    1.0
    Waited 40 minutes for a single 10 piece meal, while watching your outside workers walk around confused and lost, idk why this was so hard but they started to hand people they’re orders that showed up 20 minutes after us, truly horrible service idk how it can be this hard to match numbers but apparently your workers can’t read basic mathematic digits.
  • JS
    johnny smith
    Nov 30, 2025
    1.0
    Order was wrong food was cold
  • GR
    GREAT REDdragon
    Nov 14, 2025
    1.0
    The latina women there at the window is a very rude person wonder if she gets pull outside if she would change her attitude
  • LH
    Lorine Haley
    Nov 12, 2025
    1.0
    The young girl who works the drive thru in the mornings purposely stalled the first lane when we asked if this lane was open, she didnt answer and thought it would be funny to make us wait. when we drove to the window she had a smirk on her face and rolled her eyes. This isnt the only time this kind of customer service happens, sometimes they will make you park and wait for your coffee when you dont have to...I'm not kidding, you need to know this is the kind of service that's being delivered in your drive thru.
  • FC
    fabrianne cloud
    Nov 2, 2025
    3.0
    Went through drive through and it took a few for anyone to answer and was very static when they did. I could hear the background noise . I am always annoyed when I pull up to the window and have my food handed out to me without a thank you or hello. It was clear they were already taking another order. I wish they would stop for the o e second it takes for me to get my food and ask for straws, napkins ketchup etc. it makes me feel very dismissed. I will say that this location had some of the best tasting food and for me to say that is odd as I do not eat McDonald’s because my grandchild wants it so much that I’m over it. However, I was very pleased to be enjoying the food. The atmosphere rating is odd with it being drive through but I did not see any trash, or anything looking out of place and since I enjoy the atmosphere in my car with my granddaughter I rated it a 5!

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

Does this McDonald's offer drive-thru service?

Yes, this location features a drive-thru that operates from 5:00 AM to midnight on weekdays and Sundays, and until 1:00 AM on Fridays and Saturdays.