Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including long wait times, incorrect orders, and unresponsive staff.
Food Quality
Many reviews highlighted issues with food quality, such as cold or stale items, missing ingredients, and incorrect orders.
Staff Attitude
Several customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.
Management Problems
Frequent mentions of ineffective management and lack of accountability for service failures were noted.
Mixed Experiences
While some customers had positive experiences with quick service and friendly staff, these were overshadowed by the overall negative feedback.
DB
DuJuan Boyd
Jan 3, 2026
1.0
Worst service ever.
BR
B. R.
Dec 28, 2025
1.0
****GO SOMEWHERE ELSE!!!!!*** I placed a mobile order and pulled into the pickup spot, but the app wouldn’t let me notify staff that I had arrived. I went inside to pick up my order, but it wasn’t at the pickup window, and no one would help me.
I asked multiple employees to check my order and was either ignored or told they were too busy while they continued helping DoorDash drivers. The cashier eventually closed the register without explanation and walked away, leaving several customers waiting. Another customer even told me this happens regularly.
I finally went through the drive-thru and spoke to the manager, who said my order never came in. However, the app showed my order as completed, as if I had already picked it up, and I was charged for food I never received. No one took responsibility or helped resolve the issue.
Terrible service, poor communication, and a complete waste of time and money. Save yourself the trouble and go somewhere else.
JT
Jonathan thomaschaske
Dec 21, 2025
1.0
Unless you use the app or are ubereats or something like that dont even go to drivethru they will never answer you
CN
Cheryl Naylor
Dec 7, 2025
2.0
I ordered & paid via the app for no cheese on 2 Chicken Ranch wraps. At the drive thru speaker I gave my order # & it was verified no cheese on the wraps. I pulled up to the window for receipt & person handed me the receipt & verified the order. I moved to the next window & they tried to give me another order. I showed them my receipt & I got my order. I drove away. I was on my way out of town & quite a ways down the road when I pulled a wrap out & discovered it had cheese. The sticker on the wrap showed no cheese. I opened up the other wrap & the same. Cheese but no lettuce! Please check your order even if you have to hold up the line! I definitely will think twice about ordering from here again!
LM
Logan Moore
Nov 29, 2025
1.0
Absolutely the worst McDonald’s in the Indy area. Every single time I order from here they always mess up the order. And the unprofessional lady with a nose ring needs to be fired. She was very condescending and rude when I asked her about my order and never went to get the food. I had to basically go behind the counter before someone was willing to help find my food. This store needs help big time.
What are the regular hours of operation for McDonald's at 10955 Pendleton Pike?
McDonald's at 10955 Pendleton Pike is open daily from 5:00 AM to midnight.
Does this McDonald's location have a drive-thru? If so, what are the drive-thru hours?
Yes, this McDonald's has a drive-thru open daily from 5:00 AM to midnight.
Can I order delivery or curbside pickup from this McDonald's?
Yes, this location offers delivery, curbside pickup, same day delivery, and no-contact delivery services.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where can I find the menu and place an order online for this McDonald's?
You can view the menu at https://www.mcdonalds.com/us/en-us/full-menu.html and place an order online at https://mcdonalds.smart.link/mjuu1ggdi.
Is there a mobile app available for ordering from McDonald's?
Yes, you can order through the McDonald's App available on the Apple App Store and Google Play Store.
Are there any nearby gas stations close to this McDonald's?
Yes, Thorntons, bp, and Kroger Fuel Center gas stations are nearby, which can be convenient if you need to fuel up before or after your meal.
What nearby food and drink options are available near this McDonald's?
Nearby food options include Jordans Fish and Chicken, Donatos Pizza, Dunkin Donuts, Wendy's, and Wingstop, offering a variety of cuisines if you want to explore after visiting McDonald's.
Are there nearby financial services or banks close to McDonald's?
Yes, BMO Bank N.A Branches, BMO Harris Bank, Regions Bank, Advance America, and a Coin Cloud Bitcoin ATM are close by for your financial needs.
Does this McDonald's location offer free WiFi and other in-store services?
Yes, the McDonald's offers WiFi along with services like DriveThru, Gift Cards, McDelivery, Mobile Offers, and Mobile Ordering.