Krispy Kreme

Reviews

• SP

  Samuel P

  Jan 2, 2026
  1.0
  I placed an order on the app for pick up. It was for pickup first thing in the morning. I drove to the store early and after I arrived at the store they went through and cancelled the order.
• DS

  Dawt Sung

  Dec 30, 2025
  1.0
  Walked in around 8pm and they were already closing and cleaning the store. The girl at the cashier was rude and made it seem like we were an inconvenience which made us feel unwelcome. The environment also seemed very unprofessional as a man walked in and casually walked to the back (seemed like a friend of a worker there). This place has potential but definitely needs some new workers.
• TN

  Tom N

  Dec 22, 2025
  1.0
  UPDATE: STILL Worst Krispy Kreme I've ever been to. After leaving my initial review, Krispy Kreme reached out and had me contact them. After completing the contact information it says that the store manager will be contacting me. If the worker in question who treated my family bad was the manager then definitely nothing will happen. I will update my review IF something is done to address what happened. Review: My experience was awful solely because of one worker who was either a manager or wanted to pretend to be one. I didn’t get his name but he was middle aged and African American. He must have been having a bad day from the very start because he gave my family dirty looks when we walked in before we had even ordered. A young girl took our order and she seemed like she might have been new but that was okay. We were very patient with her. We ordered 1 dozen assorted plus 1 Charlie Brown donut because we had a reward for a free Charlie Brown donut. This was told to the young lady but she must have forgot and put the donuts into the sales system incorrectly to where it didn’t give us the free donut. So we asked that she fix the mistake so that we could get the right price for our order. The middle aged guy starts talking and says “she can’t do that because she already put it in. You should have told here before you ordered.” His tone was not nice either. (Once again, we did tell her but he didn’t know what had happened so he shouldn’t have been so condescending and judgemental). We understood that they had made a mistake and were patient, we just wanted the problem fixed. This man insisted that we physically take one of the donuts out of the dozen box and switch it with the donut in the bag even though we were still buying the same 13 donuts either way. Then afterwards, the guy feels the need to apologize to the people behind us in line and stated “Sorry about that. I’m highly disturbed right now.” There was no reason for him to be disturbed with doing his job or fixing the mistake they made. A worker should NEVER talk to another customer about a customer either in such a way. Never once did this man apologize to my family for the issue or his rude actions and behaviors either. He tried to make my family feel that we were some kind of problem and that we weren’t welcome there. I will never be back again to this location and maybe never again Krispy Kreme again after this very poor treatment. He made my family to feel unwelcome and burdensome. He changed the tone of a whole morning for my family and left my family confused and somewhat upset.
• AA

  Adrienne Archambeau

  Dec 21, 2025
  1.0
  Warning!!! Only go to this location if you want to be treated as an inconvenience on the employees time! Whatever you do, don't ask an employee to get you more than 1 dozen of donuts at a time! The employees go through a mental break down if you try to get them to work more than what they feel is absolutely necessary! Also, one more thing to remember, don't expect to to get a a frozen, hot or cold drink once it gets close to closing time because apparently every machine is down!
• EC

  Erin Campbell

  Dec 12, 2025
  1.0
  SO disappointed in the Peanuts donuts I ordered online for delivery. What I thought I was getting (and what I ordered from the online photo) were a dozen of the super cute Peanuts themed iced KK donuts... which are normally excellent & fresh, but when this order arrived, the whole batch looks awful, they are OLD & all of them are as hard as rocks! I wouldn't feed these to ANYONE, they should never have been sent out as "FRESH" for an order! I did give the additional effort and benefit of doubt & tried calling the store 3-4 times to allow them to correct the mistake & would have loved to simply had a fresh batch delivered with no problem... things happen. However, no one at the store location in Castleton would answer the business phone between 3:30-4pm during normal business hours. Very poor customer service, gross presentation & horrible quality on this order. I don't know how or why any employee packaging the order would have sent these out the door to a customer. Just simply unacceptable. I will be taking the next steps to attempt a full refund instead I guess... just VERY disappointed as it was the first time I had ordered online from this store. I don't believe I will be doing that again unfortunately. KK is usually amazing and fresh, but this time the dozen I received weren't even edible they were just that old and hard. Yuck.😣 The lack of customer service after the order was as bad if not worse than the disappointment after I opened this box upon delivery. Glad my littles weren't here expecting a yummy treat because this was definitely NOT it today. 👎🤦‍♀️🙄

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