While many customers praised the deliciousness of the food, there were several complaints about undercooked or bland dishes, particularly the mac and cheese and collard greens.
Service Issues
Numerous reviews highlighted poor service experiences, including long wait times, unhelpful staff, and rude behavior from hosts.
Atmosphere
The restaurant's atmosphere received mixed reviews; some found it cozy and welcoming, while others noted discomfort due to noise and crowded seating.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing, feeling that the quality of food did not justify the cost.
CC
CJ Carson
1 day ago
5.0
Samara was so friendly and helpful with suggestions of her favorite selections on the big menu. Our party of 4 enjoyed the Smothered pork chops, Meatloaf, and Seafood combo of shrimp & catfish. We ordered several sides which were all delicious. We wrapped up our meal with desserts to go. The Peach Cobbler ♥️
We will definitely go back.
SM
Sarah Metcalf
Jan 4, 2026
1.0
Very disappointing experience….. This place was recommended by a few people I’m working with. We are on a work trip.Me and five coworkers went here on our lunch break. We got there a couple minutes after noon. When we first pulled up we thought they were closed because there was no cars in the parking lot no cars outside. When we walked in the door there was one table with people eating . I told the hostess that we were on lunch just to give her a heads up. We had an hour. She said that was fine everything was freshly cooked, but it shouldn’t be a problem. We were immediately sat our waitress, took our drink order. We had five sweet teas and one water. She came back with our drinks and took our order that was the last time that she checked on us she never brought us the first refill on our drinks or gave us any updates on our food or anything.Over the next hour six or seven tables filled up everyone around us, had their drinks topped off extra drinks sitting there before they could finish their other drink. They had their food and were pretty much done eating. We still have not got our first plate so at five till one we were late back to work we told them we needed everything in to go boxes then ten after one we still did not have our food. We put $22 on the table for our drinks because we did not know how much they were and we left. The last two people got stopped and told they needed to pay for the food that we did not receive and the drinks. Come to find out our drinks were 5.99 apiece So they went ahead and gave them another $20 so for five glasses of sweet tea we paid $42 and never received our food so absolutely do not go there. It was the worst experience I’ve ever had at a restaurant.
CE
Clemith Eskridge
Jan 1, 2026
5.0
One of the best soul food restaurant I've ever been to and the oxtail are so good. You'll mess around and bite your fingers 😂😂😂 ....everything was great and the half and half lemonade and tea is a must try we, call it Arnold Palmer but it's so good. Great customer service and atmosphere is so peaceful...10 out of 10
MP
Mike Perez
Dec 28, 2025
1.0
We sat down and waited 30 min for a cup of coffee, with 0 refill offers, then proceeded to wait an hour and half for food that was undercooked. Our breakfast sausage smelled spoiled and we ended up getting sick from this breakfast. The ambiance felt very uncomfortable, due to the attitude of the service, needless to say, do not recommend.
JJ
J_Sewell
Dec 28, 2025
2.0
I pre-ordered my food on their website, but when I arrived, nothing was ready. I ended up waiting 30 minutes past my scheduled pickup time. Once I finally received my order, half of the food was cold. The burger had every topping I specifically asked to have removed. The mac and cheese was oddly sweet, the collard greens and okra were flavorless, and the okra just tasted like oil. Even the yams lacked flavor.
I drove two hours to try this place, and unfortunately, it was absolutely not worth the trip. The staff was kind, but overall, this experience was incredibly disappointing. I will not be returning.
What are the operating hours for dine-in at Kountry Kitchen?
Kountry Kitchen is open for dine-in from 10:30 AM to 9:00 PM Monday through Thursday, 10:30 AM to 10:00 PM on Friday, 9:00 AM to 10:00 PM on Saturday, and 9:00 AM to 9:00 PM on Sunday.
Does Kountry Kitchen offer delivery and takeout services?
Yes, Kountry Kitchen offers both in-store pickup and delivery services with takeout hours matching their dine-in hours.
Where is Kountry Kitchen located?
Kountry Kitchen is located at 1831 N College Ave, Indianapolis, IN 46202, United States.
How can I view the menu for Kountry Kitchen online?
You can view the menu on their official website at https://kountrykitchenindy.com/menu.
What types of cuisine does Kountry Kitchen serve?
Kountry Kitchen specializes in soul food, Southern US cuisine, fried chicken, seafood, sandwiches, breakfast, brunch, and desserts.
What is the price range at Kountry Kitchen?
Kountry Kitchen has a price range rated as TWO, indicating moderate pricing.
Can I order food online for delivery or pickup from Kountry Kitchen?
Yes, you can order online via their website menu page at https://kountrykitchenindy.com/menu, which supports both delivery and in-store pickup.
What nearby places can I visit before or after dining at Kountry Kitchen?
Nearby, you can visit the Landmark for Peace Memorial and Martin Luther King Memorial Park for outdoor activities, or check out the 910 North Event Center for concerts and events.
Are there nearby transportation or landmark points to help locate Kountry Kitchen?
Kountry Kitchen is near landmarks like Broadway Heights and College Apartments, which can help you find the location on North College Avenue.
What other dining options are available near Kountry Kitchen?
The Grub House, an American burger and fast food restaurant, is nearby for those interested in alternative dining options.