Customers frequently reported poor service, including rude staff and lack of engagement.
Delivery Issues
Many reviews highlighted significant delays in delivery times, often exceeding an hour.
Food Quality
While some customers praised the sandwiches, others complained about incorrect orders and poor food preparation.
Staff Attitude
Mixed feedback on staff friendliness, with some customers noting positive interactions while others experienced rudeness.
JW
Jean Doerflein Wilson
Feb 11, 2026
5.0
One of my go to lunch spots. Never disappointed by this location.
MK
Mary Karty
Dec 21, 2025
5.0
Staff is great! Always welcoming and delivering excellent service. The general manager seems less involved and does not add value.
JM
Jamie Mattingly
Dec 10, 2025
2.0
I’m a newer customer with Jimmy John . Today, 12/10/2026, I visited the store at 6151 N Keystone #1462. The service was very bad. The woman running the cash register hardly said a word. When I ordered a #15, I thought I was getting the meal deal. We were told Chips and soda were extra. No mention of a combination price. She did ask if we were members. We weren’t sure but we checked. We weren’t. No offer of better deals. No smile. Just a very grumpy face. I like jimmy John and just moved into AYR apartments directly behind the restaurant. Very disappointed. Much like the service at Arby’s directly up the street. I’m guessing it’s difficult to get people who actually interact with customers and inform them of deals… I guess I’m living in the past. Plus, after every transaction, she sits down. Now, if she has a disability, I understand. I’m not going to judge but the signs point towards having zero interpersonal skills. An area manager should drop in unannounced some time and do a secret shop. My order number is 145 at 5:52 PM. The name is Amy.