Jimmy John's

3.5
165 reviews

About

Sandwich Restaurant

Location

Jimmy John's
6151 N Keystone Ave, Indianapolis, IN
46220, United States

Hours

Reviews

3.5
165 reviews
5 stars
75
4 stars
25
3 stars
16
2 stars
7
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking interpersonal skills.

Delivery Issues

Many customers experienced significant delays in delivery times, often exceeding an hour, which contradicts the advertised 'freaky fast' service.

Food Quality

Several reviews mentioned inconsistent food quality, including incorrect orders, poorly prepared sandwiches, and issues with freshness.

Cleanliness and Atmosphere

While some customers praised the cleanliness and atmosphere, others reported unsanitary conditions and a lack of welcoming environment.
  • MK
    Mary Karty
    Dec 21, 2025
    5.0
    Staff is great! Always welcoming and delivering excellent service. The general manager seems less involved and does not add value.
  • JM
    Jamie Mattingly
    Dec 10, 2025
    2.0
    I’m a newer customer with Jimmy John . Today, 12/10/2026, I visited the store at 6151 N Keystone #1462. The service was very bad. The woman running the cash register hardly said a word. When I ordered a #15, I thought I was getting the meal deal. We were told Chips and soda were extra. No mention of a combination price. She did ask if we were members. We weren’t sure but we checked. We weren’t. No offer of better deals. No smile. Just a very grumpy face. I like jimmy John and just moved into AYR apartments directly behind the restaurant. Very disappointed. Much like the service at Arby’s directly up the street. I’m guessing it’s difficult to get people who actually interact with customers and inform them of deals… I guess I’m living in the past. Plus, after every transaction, she sits down. Now, if she has a disability, I understand. I’m not going to judge but the signs point towards having zero interpersonal skills. An area manager should drop in unannounced some time and do a secret shop. My order number is 145 at 5:52 PM. The name is Amy.
  • MM
    Mike Mckimmy
    Oct 28, 2025
    5.0
    Freaky fast
  • MS
    Matt Spillers
    Sep 10, 2025
    5.0
    Always good food
  • AF
    Apocalypse Foryou
    Aug 17, 2025
    5.0
    8-17-25 8:05pm all the staff present right now are super Amazing location super clean well kept. Customer service is at %100 percent. I wish I can give them 10star. Amazing