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Jimmy John's

3.5
(165 reviews)

Business Details

6151 N Keystone Ave, Indianapolis, IN
46220, United States
(317) 495-6500

About

Sandwich Restaurant

Location

Jimmy John's
6151 N Keystone Ave, Indianapolis, IN
46220, United States

Hours

Reviews

3.5
165 reviews
5 stars
75
4 stars
25
3 stars
16
2 stars
7
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and lack of engagement.

Delivery Issues

Many reviews highlighted significant delays in delivery times, often exceeding an hour.

Food Quality

While some customers praised the sandwiches, others complained about incorrect orders and poor food preparation.

Staff Attitude

Mixed feedback on staff friendliness, with some customers noting positive interactions while others experienced rudeness.
  • JW
    Jean Doerflein Wilson
    Feb 11, 2026
    5.0
    One of my go to lunch spots. Never disappointed by this location.
  • MK
    Mary Karty
    Dec 21, 2025
    5.0
    Staff is great! Always welcoming and delivering excellent service. The general manager seems less involved and does not add value.
  • JM
    Jamie Mattingly
    Dec 10, 2025
    2.0
    I’m a newer customer with Jimmy John . Today, 12/10/2026, I visited the store at 6151 N Keystone #1462. The service was very bad. The woman running the cash register hardly said a word. When I ordered a #15, I thought I was getting the meal deal. We were told Chips and soda were extra. No mention of a combination price. She did ask if we were members. We weren’t sure but we checked. We weren’t. No offer of better deals. No smile. Just a very grumpy face. I like jimmy John and just moved into AYR apartments directly behind the restaurant. Very disappointed. Much like the service at Arby’s directly up the street. I’m guessing it’s difficult to get people who actually interact with customers and inform them of deals… I guess I’m living in the past. Plus, after every transaction, she sits down. Now, if she has a disability, I understand. I’m not going to judge but the signs point towards having zero interpersonal skills. An area manager should drop in unannounced some time and do a secret shop. My order number is 145 at 5:52 PM. The name is Amy.
  • MM
    Mike Mckimmy
    Oct 28, 2025
    5.0
    Freaky fast
  • MS
    Matt Spillers
    Sep 10, 2025
    5.0
    Always good food

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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