Jimmy John's

3.8
168 reviews

About

Sandwich Restaurant

Location

Jimmy John's
10110 E Washington St, Indianapolis, IN
46229, United States

Hours

Reviews

3.8
168 reviews
5 stars
86
4 stars
28
3 stars
15
2 stars
8
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and lack of attention to orders.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

Mixed reviews on food quality, with some praising the sandwiches while others reported issues like stale bread or bad ingredients.

Speed of Service

While some customers appreciated the fast service, others experienced long wait times and delays.
  • CE
    Crysla Echols
    Dec 22, 2025
    1.0
    Came in for bread this is the only location that has turned me down I would not have posted but due to location I feel that it's necessary so tired of bare minimum because of the location this is in minority neighborhood - do better jimmy johns
  • MP
    Monica Delgado Prado
    Dec 17, 2025
    5.0
    I get Jimmy John's for my coworkers at least twice a month. I always get delivery. It's always fresh and no missing items in the last 6 months since I've ordered from here
  • LL
    Ladie Leo
    Dec 9, 2025
    1.0
    I have had the worst experience at this location. I picked up my sandwich around 5:00 today put dinner later on this evening. Around 8pm, I started to eat, unwrapped to examine the contents of my sandwich, and it was not what I ordered. They didn't add my bacon, which I pay extra for; there's no cheese, no lettuce, no onion, and the few other things, but everything that makes the freaking sandwich was missing. By this time, it's after 8:00. I spoke with the person who answered the phone. He placed me on hold to call his GM. I told him I hadn't eaten a sandwich, and I also took a picture, and we'll bring it back tomorrow. I'll find something else tonight. He told me his general manager told him there was nothing that they could do because the time frame had passed, and also, there was an incident a couple of weeks ago, which I have no idea about the situation or the outcome, and has nothing to do with me or the price of tea in China. Evidently, this happens often, and I'm sure the only common denominator in all of the scenarios is Jimmy John's. I am so tired of businesses serving sub-standard food and charging astronomical prices and telling us we don't have the right to complain when you don't do your job appropriately. And they dare to ask for a tip. Please don't waste your time going to this location. Evidently the staff has a problem with serving what they want you to have not what you ordered.
  • EP
    Emily Parker
    Nov 21, 2025
    1.0
    I'm sure nothing will be done about this. Walked in and the look on the employees faces seemed they didn't wanna be there. The gentleman that made my sandwich just laid it on the counter. I had to ask for a bag. The atmosphere was dull. What happened to great customer service.....
  • SB
    Steven Bates
    Oct 24, 2025
    5.0
    Jimmy John's is fast.