Jimmy John's

3.9

200 reviews

Business Details

Sandwich Restaurant

Jimmy John's

5335 E Southport Rd, Indianapolis, IN

46237, United States

Monday10:30 AM - 9:00 PM

Tuesday10:30 AM - 9:00 PM

Wednesday10:30 AM - 9:00 PM

Thursday10:30 AM - 9:00 PM

Friday10:30 AM - 9:00 PM

Saturday10:30 AM - 9:00 PM

Sunday10:30 AM - 9:00 PM

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3.9

200 reviews

5 stars

113

4 stars

3 stars

2 stars

1 star

AI-generated from recent customer reviews

There are significant complaints about poor customer service, including rude staff and unresponsive management during order issues.

While many customers enjoy the sandwiches, there are frequent reports of incorrect orders, smaller portions, and inconsistent ingredient quality.

The store is generally reported as clean, but some customers noted dirty tables and disheveled dining areas.

Numerous reviews highlight slow delivery times, with many customers experiencing delays and poor communication regarding their orders.

While some customers praise the friendliness of the staff, others report a lack of engagement and politeness from employees.

YY
Yovanie
Nov 12, 2025
4.0
Eat here probably atleast 4 times a month. Good food, friendly staff and fast service. Only complaint is don't plan on being on your phone inside the music is always loud. I measured 75-80 decimals through 3 songs.
CR
Corey Ross
Oct 22, 2025
5.0
The staff is amazing.
KP
Kari Pratt
Oct 22, 2025
5.0
The ladies made awesome sandwiches and were super friendly! We didnt even know we came before open and they helped us anyway. Thank you!! We’ll be back ❤️
JG
Jatin Gandhi
Oct 1, 2025
1.0
worst service i have ever seen
J2
Jane 238
Oct 9, 2022
4.0
Found out you can get an unsandwich here (lettuce wrap instead of a bun). It was very good!!