Jimmy John's

2.8
190 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2624 Lake Circle Ln, Indianapolis, IN
46268, United States

Hours

Reviews

2.8
190 reviews
5 stars
62
4 stars
20
3 stars
10
2 stars
18
1 star
80

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported extremely long wait times for delivery, often exceeding an hour, with some orders never arriving.

Customer Service

Feedback highlighted poor customer service experiences, including rude staff and lack of accountability for mistakes.

Order Accuracy

Many reviews mentioned incorrect orders, missing items, and failure to follow specific requests, leading to customer dissatisfaction.

Mixed Experiences

While some customers praised the food and service, many others expressed frustration with the overall quality and management of the location.
  • BA
    Belinda Adams
    Nov 23, 2025
    3.0
    takes soooooo long for delivery 🙄
  • HC
    Hannah Craig
    Nov 9, 2025
    1.0
    I placed an online order, and upon arrival, I found the door locked despite the store appearing to be open. I called several times before someone answered with a single "hello." After explaining that the door was locked, the employee responded with an attitude, asking, "Well, are you here?" He then unlocked the door and told me to come in. Inside, loud and unpleasant music was playing, and the employee didn't acknowledge me. After preparing my order, he placed it on the shelf without a word and resumed singing along to the horrible music
  • OE
    Olivia Elery
    Oct 4, 2025
    1.0
    Do not order from this location , this is my last time ordering from here (had sandwiches delivered frequently in the past and there was always issues ) . Today I used uber eats to order a toasted sandwich, what I got was anything but toasted , I also had a regular coke that was on my order and what I got was Diet Coke , I called and she had the audacity to tell me that I pressed the wrong button when ordering and they had my order listed as a regular sandwich. Please se the below screenshot from my order , it clearly states it needed to be toasted . I hung up because there was no reason for me to argue with someone who has 0 accountability for their job . This location needs to be shutdown or hire new people who actually care . Do not waste your money here , it’s not worth it
  • AR
    Alexis Rogers
    Oct 4, 2025
    1.0
    Do not order from here, horrible customer service , I order a toasted sandwich to be delivered, what I got was anything but a toasted sandwich to. It is not the first time this happened, A few weeks ago I order a combo , and only the sandwich was delivered , no drink . Please save your money and spend it somewhere where customer is truly valued. Never again for me …
  • AA
    Ally
    Sep 11, 2025
    1.0
    I have never had so many bad experiences with an establishment like I do with this one. I genuinely don’t know why I keep going back. This company has built its platform around “freaky fast” delivery so why does it take over an hour every time I order from here and my office is right next to the store? Why do I continue to get OPENED stale chips, mediocre sandwiches, and warm sodas? Trust me when I say BELIEVE the negative reviews. Everything that is being said about this location is true. They have terrible customer service, terrible food, horrendous wait times, and rude delivery drivers. DO NOT EAT HERE.