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Jimmy John's

3.9
(277 reviews)

Business Details

1155 Stop 11 Rd, Indianapolis, IN
46227, United States
(317) 881-0000

About

Sandwich Restaurant

Location

Jimmy John's
1155 Stop 11 Rd, Indianapolis, IN
46227, United States

Hours

Reviews

3.9
277 reviews
5 stars
160
4 stars
38
3 stars
23
2 stars
11
1 star
45

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing friendly and quick interactions while others faced rude staff and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and failure to follow special requests.

Food Quality

While some customers praised the food as delicious and fresh, others reported receiving stale bread and poorly made sandwiches.

Cleanliness

The establishment was generally noted as clean, but some customers mentioned unsatisfactory conditions in specific areas.

Delivery Issues

Numerous complaints were made about slow delivery times and missing items in orders, leading to frustration among customers.
  • SS
    Shannon Schenk
    Feb 5, 2026
    5.0
    Very friendly, quick service! They are short on trash cans, so look for the boxes covering up ones that can't be used.
  • KS
    Kathy S
    Jan 16, 2026
    1.0
    Ordered a meal tonight from this restaurant and called when on my way to let them know not to cancel the order. I only live 3 min away. The girl that answered asked me if the sandwich was to be toasted. I said yes and she proceeded to tell me the toasters were already off. Then asked me another 2 times if I was really sure we wanted it toasted. I again said yes. she said so you'll have to wait I have to turn the toaster on. I said it was no problem. When I arrived I was greeted with an attitude from the girl at the front and the guy that was cleaning the toaster. I understand everyone wants to go home but you were still open for another 15 min. I apologized profusely. When I arrived home with the food, the sandwich wasn't even made correctly they just threw ham, cheese and bacon on bread and put it in the toaster. No condiments. We got a dry sandwich. If you don't want to make orders, shut down the website to not allow orders past a certain time. Not sure I will return to the jimmy John's again. The food we received was not worth the money we paid. Didn't feel valued as a customer and was made to feel like an inconvenience.
  • AL
    Acme Labs
    Dec 31, 2025
    5.0
    Super fast!! Lol
  • PR
    Pam Reed
    Dec 19, 2025
    5.0
    Great job
  • RC
    Rick Chalmers
    Nov 24, 2025
    5.0
    Amazing Service! Caitlyn was super helpful! Thank you!

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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