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Jimmy John's

3.1
(236 reviews)

Business Details

4914 S Emerson Ave, Indianapolis, IN
46203, United States
(317) 786-2222

About

Sandwich Restaurant

Location

Jimmy John's
4914 S Emerson Ave, Indianapolis, IN
46203, United States

Hours

Reviews

3.1
236 reviews
5 stars
82
4 stars
41
3 stars
20
2 stars
11
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful responses to complaints.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and lack of attention to special requests.

Delivery Issues

Several reviews mentioned slow delivery times, with some customers waiting over an hour for their orders.

Food Quality

While some customers enjoyed the food, others complained about cold or poorly made sandwiches.

Cleanliness

A few reviews pointed out unsanitary conditions and lack of proper hygiene practices among staff.
  • JW
    Jonathan Williams
    1 day ago
    1.0
    Trash service, it’s has been too many times, the doors are locked early at 9pm. As I type this, I’m told by staff they open at 10:30. SMH trash location.
  • LH
    Lilian Handy
    Nov 26, 2025
    3.0
    About half the time when I pre-order a sandwich to arrive a few minutes before my lunch break, it doesn’t arrive until 30 minutes AFTER it was scheduled to. Why bother having the pre-order option if they aren’t going g to deliver at the scheduled time?
  • KJ
    Kenesha Jamison
    Nov 5, 2025
    1.0
    Customer service is horrible, music was blasting so loud felt like I was in a club.
  • AA
    Annabanana
    Oct 31, 2025
    1.0
    Placed a mobile order, sandwich was made incorrectly and didn’t receive the chips I paid for.
  • BB
    Balli
    Oct 27, 2025
    1.0
    Came to this place to pick up my mobile order 2 employees was having fun on their phones while one girl cleaning the lobby after standing there for 5-7 mins the lobby girl came and ask me what do I need I mean other employees saw me but refuse to come to register to help me no wonder their ratings are low if you don’t want to work than stay home what a pathetic customer service.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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