Jimmy John's

3.1
235 reviews

About

Sandwich Restaurant

Location

Jimmy John's
4914 S Emerson Ave, Indianapolis, IN
46203, United States

Hours

Reviews

3.1
235 reviews
5 stars
82
4 stars
41
3 stars
20
2 stars
11
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and a lack of attention to detail when preparing sandwiches.

Delivery Issues

Several reviews mentioned slow delivery times, with some customers waiting over an hour for their orders, contradicting the 'freaky fast' promise.

Food Quality

While some customers enjoyed the food, there were complaints about sandwiches being poorly made, lacking flavor, or served cold.

Cleanliness and Environment

A few reviews noted cleanliness issues in the store, including unsanitary conditions and unprofessional behavior from staff.
  • LH
    Lilian Handy
    Nov 26, 2025
    3.0
    About half the time when I pre-order a sandwich to arrive a few minutes before my lunch break, it doesn’t arrive until 30 minutes AFTER it was scheduled to. Why bother having the pre-order option if they aren’t going g to deliver at the scheduled time?
  • KJ
    Kenesha Jamison
    Nov 5, 2025
    1.0
    Customer service is horrible, music was blasting so loud felt like I was in a club.
  • AA
    Annabanana
    Oct 31, 2025
    1.0
    Placed a mobile order, sandwich was made incorrectly and didn’t receive the chips I paid for.
  • DD
    Deidre
    Oct 29, 2025
    5.0
    First time eating there, got a veggie sub, it was fairly okay . Problem is they have very many vegetables or items to top sandwiches with.
  • BB
    Balli
    Oct 27, 2025
    1.0
    Came to this place to pick up my mobile order 2 employees was having fun on their phones while one girl cleaning the lobby after standing there for 5-7 mins the lobby girl came and ask me what do I need I mean other employees saw me but refuse to come to register to help me no wonder their ratings are low if you don’t want to work than stay home what a pathetic customer service.