Jimmy John's

Reviews

• CC

  C

  Nov 16, 2025
  1.0
  11/15/25: i placed my order at 7:01pm - the tracker never updated. i called the store at 7:47pm and was told that they were making fresh bread - but as i was told that i received texts from uber saying my order was being processed and would be picked up. it seems my order went unnoticed until i called, then they began making and processing it. i stated that i wanted to cancel my order and receive a refund due to it already being almost an hour behind. she agreed to cancel it. well, my order was not cancelled, the uber drivers continued to attempt picking up my order and i told each one that my order was cancelled and to not pick it up. i called the store again at 8:04pm to ensure it was cancelled and she stated that it was - however that is not true becuase they gave my order to an uber driver for delivery. i texted that driver to not deliver the meal as it should have been cancelled as i requested. i have reported this to their feedback page. this charge settled in my account… i expect a refund.
• LL

  Lucas

  Nov 9, 2025
  2.0
  I got a sandwich from here and the quantity of mustard put on it was frankly insane. way more mustard than any normal person would put on a sandwich. it was like they squeezed a quarter bottle of mustard on the sandwich. literally get your shit together
• HA

  Hannah Ann

  Feb 12, 2019
  1.0
  Terrible customer service. Extremely unhappy