Jimmy John's

3.4
376 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2055 N Shadeland Ave, Indianapolis, IN
46219, United States

Hours

Reviews

3.4
376 reviews
5 stars
158
4 stars
59
3 stars
34
2 stars
16
1 star
109

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders, including missing items and wrong sandwiches.

Customer Service

Feedback indicates a mix of positive and negative experiences, with some praising staff while others reported rudeness and poor handling of complaints.

Delivery Issues

Many reviews highlighted problems with delivery, including long wait times, orders not being delivered, and lack of communication from the store.

Food Quality

While some customers enjoyed the food, others noted inconsistencies in quality and freshness, with some sandwiches described as lacking ingredients.

Cleanliness and Atmosphere

Several reviews mentioned cleanliness and a welcoming atmosphere, but there were also complaints about staff behavior and professionalism.
  • RT
    RAN THRU
    Oct 20, 2025
    5.0
    Should never have a negative review. Sometimes I order online and whoever bags the order will throw in a packet of mayonnaise or mustard, which I find endearing because it’s like they’re throwing a touch of their personality and preference onto my order. And nobody usually expresses themself in this world, considering the general political climate and overall tension.
  • AT
    Alex Teckenbrock
    Oct 15, 2025
    1.0
    I ordered the number 12 and got a giant. Only one side of my sandwich had meat on it. So honestly confused how that happened but I won’t be coming back to this location.
  • DD
    Drew davis
    Sep 25, 2025
    5.0
    I usually have jimmy johns very often practically include it into my weekly diet. This one was different, the FIRST time i have ever had a “FREAKY FAST” experience i got a regular gargantuan (because its filling and largest sub for price) chips and a large drink i had my jalapeño chips on the counter already and before the gentleman asked if i would like my receipt. My gargantuan was already made, wrapped, and beat the receipt to my hand. I was in and out in less then 2 minutes INCREDIBLE. Nice work
  • EB
    Ebony Brown
    Aug 29, 2025
    1.0
    This was a big disappointment I went in i gave the guy my order one regular sub one giant sub I got my receipt and had only been charged for one sub so he has to ring me up for the first sub again I asked for extra peppers I got extra pickles I asked for extra mayo I got barely and you can see in the picture how much meat was on the sandwich I even told him I didn't order online because they always mess up my order when I do ... I am throughly disappointed in this place and won't be going back to this one 3rd time messing up my food
  • TT
    Truetomyself
    Aug 27, 2025
    5.0
    Mike Myers was such a noble person during my visit he manages well and he listens to what the customer needs and wants. This company need people like him there.