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Jimmy John's

3.4
(378 reviews)
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Business Details

2055 N Shadeland Ave, Indianapolis, IN
46219, United States
(317) 354-8000
https://locations.jimmyjohns.com/in/indianapolis/sandwiches-2170.html

About

Sandwich Restaurant

Location

Jimmy John's
2055 N Shadeland Ave, Indianapolis, IN
46219, United States

Hours

Reviews

3.4
378 reviews
5 stars
159
4 stars
59
3 stars
35
2 stars
16
1 star
109

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unresponsive staff.

Food Quality

While many customers enjoyed the food, there were complaints about incorrect orders and inconsistent quality.

Delivery Problems

Several reviews highlighted issues with delivery, including orders not arriving, delays, and lack of communication from the store.

Customer Service

Mixed feedback on customer service, with some praising individual staff members while others reported rudeness and unprofessional behavior.

Cleanliness and Atmosphere

Some customers noted a clean environment and friendly staff, but others experienced disorganization and a lack of professionalism.
  • BE
    Bryan Edwards
    Jan 28, 2026
    3.0
    It's đź‘Ť ok
  • DD
    Daniel DeLullo
    Jan 19, 2026
    5.0
    This location rocks! Food, service, and Freaky Fast.
  • RT
    RAN THRU
    Oct 20, 2025
    5.0
    Should never have a negative review. Sometimes I order online and whoever bags the order will throw in a packet of mayonnaise or mustard, which I find endearing because it’s like they’re throwing a touch of their personality and preference onto my order. And nobody usually expresses themself in this world, considering the general political climate and overall tension.
  • AT
    Alex Teckenbrock
    Oct 15, 2025
    1.0
    I ordered the number 12 and got a giant. Only one side of my sandwich had meat on it. So honestly confused how that happened but I won’t be coming back to this location.
  • DD
    Drew davis
    Sep 25, 2025
    5.0
    I usually have jimmy johns very often practically include it into my weekly diet. This one was different, the FIRST time i have ever had a “FREAKY FAST” experience i got a regular gargantuan (because its filling and largest sub for price) chips and a large drink i had my jalapeño chips on the counter already and before the gentleman asked if i would like my receipt. My gargantuan was already made, wrapped, and beat the receipt to my hand. I was in and out in less then 2 minutes INCREDIBLE. Nice work
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Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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