Jimmy John's

3.2
236 reviews

About

Sandwich Restaurant

Location

Jimmy John's
845 Broad Ripple Ave, Indianapolis, IN
46220, United States

Hours

Reviews

3.2
236 reviews
5 stars
93
4 stars
30
3 stars
17
2 stars
18
1 star
78

What are people saying?

AI-generated from recent customer reviews

Delivery Speed

Numerous customers reported extremely long delivery times, often exceeding 90 minutes, with many expressing frustration over the inconsistency of the 'freaky fast' service.

Order Accuracy

Many reviews highlighted issues with incorrect orders, with customers frequently receiving the wrong items or missing components.

Customer Service

Feedback indicated a mix of experiences with customer service, ranging from helpful and friendly staff to rude and unprofessional interactions.

Food Quality

While some customers praised the food quality, others criticized the sandwiches for being poorly made or lacking ingredients.
  • KG
    karen gutierrez
    Jan 3, 2026
    2.0
    Foods always decebt but everytime I order for delivery it’s 45-60+mins delivery time. And the longer my sandwich just sits waiting to get to me the worst it gets. Not freaky fast, staff is not very helpful.
  • QA
    Quincy Adams
    Dec 19, 2025
    1.0
    Routinely takes 1.5+ hours to get delivered, and over the many times I've ordered every time has been wrong. Requests for refunds have not been honored, and employees have hung up the phone. Better off going anywhere else in BR
  • AS
    Amanda S
    Dec 7, 2025
    1.0
    This store is absolutely horrible. I placed an order using the app. After 30min there still wasn't an update, so I called the store to confirm it was received. I was assured it was and they were just busy. It's now been more than 1.5hr, my food still has not been delivered, and no one is answering the phone at the store.
  • JL
    Just like Lily
    Nov 26, 2025
    1.0
    I asked to use the bathroom because I was bleeding and he denied me…even if I offered to buy something.
  • ZB
    Zak Brown
    Nov 19, 2025
    1.0
    This is supposed to be a chicken bacon and ranch sub. First of all it took 40 minutes to get to my place, and secondly this was the most disgusting sandwich I’ve had in my life Hardly any chicken, doused in way too much ranch, lettuce soggy, sandwich cold.