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Jimmy John's

3.2
(239 reviews)

Business Details

845 Broad Ripple Ave, Indianapolis, IN
46220, United States
(317) 253-6671

About

Sandwich Restaurant

Location

Jimmy John's
845 Broad Ripple Ave, Indianapolis, IN
46220, United States

Hours

Reviews

3.2
239 reviews
5 stars
93
4 stars
30
3 stars
17
2 stars
18
1 star
81

What are people saying?

AI-generated from recent customer reviews

Delivery Speed

Customers consistently reported extremely long delivery times, often exceeding 90 minutes, with many stating that the service is not 'freaky fast' as advertised.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders being delivered, with many customers expressing frustration over receiving the wrong items.

Customer Service

Feedback indicated a lack of responsiveness and professionalism from staff, with several customers experiencing rude behavior and poor communication.

Food Quality

While some customers praised the food, many others complained about the quality of sandwiches, citing issues like stale bread and incorrect ingredients.
  • JJ
    John
    Feb 19, 2026
    1.0
    Walked into JJ's last night to order a couple of items. The one item was going to be just a plain loaf of bread. the two "workers", which weren't doing anything but staring at their phones wanted to charge me $5.40 for just the bread. I don't think so. Place is trash.
  • AH
    Allyson Hansen
    Feb 2, 2026
    1.0
    Routinely, it has always taken forever to get my orders delivered. Recently, they gave me the wrong order after waiting quite a while to get it. Today, my sandwich was made with at least yesterday's old bread (maybe last week's old bread!) and was as hard as a rock. It's like they're trying to find new ways to screw up. I've brought up issues to the store and online again and again, but they never seem to change their ways. I've given them plenty of chances and will not give another one ever again.
  • SB
    Sydney Brauer
    Feb 1, 2026
    1.0
    Gave me the wrong sandwich. Not even a quick apology or acknowledgment when I went back to get my correct order. Absolutely horrible service from staff and management.
  • KG
    karen gutierrez
    Jan 3, 2026
    2.0
    Foods always decebt but everytime I order for delivery it’s 45-60+mins delivery time. And the longer my sandwich just sits waiting to get to me the worst it gets. Not freaky fast, staff is not very helpful.
  • QA
    Quincy Adams
    Dec 19, 2025
    1.0
    Routinely takes 1.5+ hours to get delivered, and over the many times I've ordered every time has been wrong. Requests for refunds have not been honored, and employees have hung up the phone. Better off going anywhere else in BR

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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