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Jimmy John's

3.6
(190 reviews)
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Business Details

7002 Lake Plaza Dr, Indianapolis, IN
46220, United States
(317) 842-8424
https://locations.jimmyjohns.com/in/indianapolis/sandwiches-2343.html

About

Sandwich Restaurant

Location

Jimmy John's
7002 Lake Plaza Dr, Indianapolis, IN
46220, United States

Hours

Reviews

3.6
190 reviews
5 stars
78
4 stars
44
3 stars
19
2 stars
11
1 star
38

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Many customers reported extremely slow delivery times, with some orders taking over an hour, leading to dissatisfaction.

Food Quality

Several reviews indicated a decline in food quality, including stale bread and insufficient meat in sandwiches.

Customer Service

Numerous complaints about rude and unhelpful staff, with some customers experiencing poor service and lack of attention.

Cleanliness and Environment

Some customers appreciated the cleanliness and aesthetics of the location, noting it as a positive aspect.

Order Accuracy

Frequent issues with incorrect orders and missing items were highlighted, causing frustration among customers.
  • TW
    Tamara West
    Feb 17, 2026
    5.0
    I absolutely love the location on 21st and Franklin. The staff members are young, energetic, and happy to assist. I actually live closer to Washington and Mitthoeffer. I drive the extra miles because I feel they go the extra mile to make my sandwich experience great 👍👍👍
  • IT
    isAac t
    Feb 7, 2026
    1.0
    I guess Jimmy John's doesn't deliver their sandwiches anymore. It takes an hour to get a Jimmy John's sandwich delivered now. They use Uber eats so the driver doesn't even get notified until after your sandwich is ready. It'll show up soggy. Don't bother
  • CA
    Cristal King - Realtor Agent
    Nov 14, 2025
    1.0
    The Little John Bread is smaller than it used to be for the price.
  • AU
    A Google User
    Oct 1, 2025
    5.0
    Todo al 💯
  • AF
    Anonymous F
    Sep 10, 2025
    1.0
    They have cut back on their meat to the point it’s like eating just bread and lettuce. I’ll stop coming to this location.
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Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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