Jimmy John's

3.6

434 reviews

Business Details

Sandwich Restaurant

Jimmy John's

5228 W Southern Ave, Indianapolis, IN

46241, United States

Monday11:00 AM - 9:00 PM

Tuesday11:00 AM - 9:00 PM

Wednesday11:00 AM - 9:00 PM

Thursday11:00 AM - 9:00 PM

Friday11:00 AM - 9:00 PM

Saturday11:00 AM - 9:00 PM

Sunday11:00 AM - 9:00 PM

.CoreHours div[style="min-height:1.5em"] { display: none !important; } .CoreHours div[style="min-height:10.5em"] { display: none !important; }

3.6

434 reviews

5 stars

186

4 stars

3 stars

2 stars

1 star

AI-generated from recent customer reviews

Many customers reported poor customer service, including rude interactions and unresolved order issues.

Numerous reviews highlighted frequent mistakes with orders, including missing items and incorrect sandwich preparations.

While some customers praised the speed of service, others experienced long wait times for both in-store and delivery orders.

Mixed feedback on food quality, with some enjoying the sandwiches while others complained about insufficient ingredients and high prices.

Several reviews mentioned cleanliness issues and a lack of proper customer service attention in the restaurant.

LP
Leonard Pauca
Jan 3, 2026
1.0
Apart from the orders not being up to snuff, if you place an order on weekend nights, be ready to go pick it up yourself. No delivery on weekend nights & no excuse for it.
TT
The Don (TheDonIndy)
Dec 20, 2025
5.0
Awesome place to grab a sandwich.
EO
Erin O
Oct 4, 2025
5.0
JJ’s never fails. <3
DH
Damon Haas
Aug 28, 2025
1.0
Asked for my sub toasted got home and it was a cold cut. They said they wouldnt remake the sandwich. Not like I asked for a refund just wanted the sandwich remade. Ill stick to subway next time! Poor customer service.
MM
Matthew M
Aug 23, 2025
2.0
First no coke now no cookie. Step up your game please