Jimmy John's

4.0
360 reviews

About

Sandwich Restaurant

Location

Jimmy John's
135 N. Pennsylvania St, Indianapolis, IN
46204, United States

Hours

Reviews

4.0
360 reviews
5 stars
219
4 stars
51
3 stars
21
2 stars
11
1 star
58

What are people saying?

AI-generated from recent customer reviews

Delivery Speed

Customers frequently praised the delivery speed, often describing it as 'freaky fast' and highlighting specific delivery drivers like Tim and Justin for their prompt service.

Customer Service

While many reviews noted excellent customer service from delivery staff, there were significant complaints about rude behavior from some employees, indicating inconsistency in service quality.

Food Quality

Most customers enjoyed the food, describing it as fresh and well-prepared, although there were a few complaints about incorrect orders and unsatisfactory vegetarian options.

Cleanliness

The store was generally reported as clean, contributing positively to the overall customer experience.
  • HD
    Hannah Dickson
    6 days ago
    5.0
    I come here often! They are always super friendly and fast. Really appreciate having a reliable location downtown.
  • KP
    Katie Prendergast
    Dec 20, 2025
    5.0
    Sean and sharky are great
  • KH
    Krissy Harris
    Oct 19, 2025
    5.0
    Very clean store. Order was exactly how we ordered and was delicious 😋
  • CS
    Candice Stovall
    Oct 5, 2025
    1.0
    I had a very disappointing experience at this Jimmy John’s location. The employee named Shawn was extremely rude and condescending to us. When we politely asked if our son’s sandwich could be warmed up, he responded curtly with, “The answer is no,” in a very disrespectful tone. My husband even tried to clarify, but Shawn’s attitude remained unnecessarily rude. This type of customer service is completely unacceptable—especially when we are paying customers simply asking a reasonable question. Based on this experience, I would not recommend anyone visit this location. The employees here clearly need immediate customer relations training to learn how to speak respectfully to customers.
  • CN
    Cheri Norman
    Jul 29, 2025
    5.0
    We had a large delivery with Tim and he was fabulous. Delivering to a campus full of teachers and limited parking is not easy, but Tim went above and beyond to make sure our order made it to us quickly
freaky fast and fantastic!