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Jimmy John's

4.0
(360 reviews)
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Business Details

135 N. Pennsylvania St, Indianapolis, IN
46204, United States
(317) 686-0246
https://locations.jimmyjohns.com/in/indianapolis/sandwiches-732.html

About

Sandwich Restaurant

Location

Jimmy John's
135 N. Pennsylvania St, Indianapolis, IN
46204, United States

Hours

Reviews

4.0
360 reviews
5 stars
219
4 stars
51
3 stars
21
2 stars
11
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and fast service from delivery drivers like Tim and Justin, there were notable complaints about rude interactions with staff, particularly from an employee named Shawn.

Delivery Speed

The majority of reviews highlighted the 'freaky fast' delivery service, with several customers specifically mentioning the quick and efficient delivery by drivers like Josie and Spencer.

Food Quality

Most customers enjoyed the sandwiches and found them fresh and well-prepared, although there were a few complaints regarding incorrect orders and issues with vegetarian options.

Cleanliness

Customers consistently noted that the store was clean and well-maintained, contributing positively to their overall experience.
  • HD
    Hannah Dickson
    Jan 6, 2026
    5.0
    I come here often! They are always super friendly and fast. Really appreciate having a reliable location downtown.
  • KP
    Katie Prendergast
    Dec 20, 2025
    5.0
    Sean and sharky are great
  • KH
    Krissy Harris
    Oct 19, 2025
    5.0
    Very clean store. Order was exactly how we ordered and was delicious 😋
  • CS
    Candice Stovall
    Oct 5, 2025
    1.0
    I had a very disappointing experience at this Jimmy John’s location. The employee named Shawn was extremely rude and condescending to us. When we politely asked if our son’s sandwich could be warmed up, he responded curtly with, “The answer is no,” in a very disrespectful tone. My husband even tried to clarify, but Shawn’s attitude remained unnecessarily rude. This type of customer service is completely unacceptable—especially when we are paying customers simply asking a reasonable question. Based on this experience, I would not recommend anyone visit this location. The employees here clearly need immediate customer relations training to learn how to speak respectfully to customers.
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Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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