Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.5
220 reviews
5 stars
95
4 stars
37
3 stars
15
2 stars
21
1 star
52
What are people saying?
AI-generated from recent customer reviews
Service Speed
Many customers experienced long wait times for delivery, often exceeding an hour, leading to frustration.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing ingredients and wrong items.
Staff Behavior
While some staff were praised for their friendliness, others received complaints for poor customer service and unprofessional behavior.
Cleanliness
The store was generally noted for being clean, although there were some reports of unsanitary practices by specific employees.
Food Quality
The food quality received mixed reviews, with some customers enjoying their sandwiches while others reported issues with freshness and preparation.
- JWJonathan Williams1 day ago5.0Ke’Larrah and Lauren was amazing great customer service, great personalities. Keep rocking at W 11th st
- BGB. Garvin3 days ago1.0This is by far the ABSOLUTE worst Jimmy John's location! I have given them more chances than they deserve, hoping each visit would be better than the last. It's been a consistently bad experience. Orders are often wrong or incomplete, service is slow and disorganized, and when mistakes are pointed out, staff are dismissive rather than apologetic. This isn’t a one-time issue—it’s a pattern. Poor accuracy, poor service, and no accountability. Save yourself and do not frequent this location!
- SJsarah johnsonDec 29, 20252.0Not a good experience at this jimmy johns I had a hair in my sandwich.
- SPSmardee PantzOct 5, 20255.0It's my favorite fast food experience hands down. Fast order prep. Nice clean atmosphere. Friendly and polite staff. Rewards in app. There's nothing to lose.
- JJJeeper93Sep 25, 20251.0Placed an order for delivery for 11 am and it’s been almost a hour and still hasn’t been delivered. They are using Uber eats for their delivery service. Driver is making other stops along the way too. So much for being able to eat during my lunch break.