Many customers reported problems with the quality of the pizza, including insufficient toppings, incorrect orders, and poor ingredient quality.
Service Problems
Numerous reviews highlighted rude or unhelpful staff, long wait times for orders, and issues with delivery, leading to customer dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised the pizza's taste and the friendliness of certain staff members, indicating that there are still positive experiences to be had.
Pricing Concerns
Several customers expressed that the prices are too high for the quality of food received, with some feeling that they did not get their money's worth.
DT
David Tandy
3 days ago
3.0
Ive been eating Jack's Pizza for nearly 40 years....this particular Friday, I ordered a XL and 10" pizza online for pick-up. After an hour, I drive to pick it up, and to my disappointment I had to wait another 45 min. 3 guys were hustling to get orders out. But my biggest complaint is that NO ONE was wearing gloves! They were going from the prep station to computer/register to food, to phone to handling bread sticks. Not a glove in sight. While I do understand it being busy, you should never be to busy to practice basic food safety. I said a prayer over my pizza tonight in hopes I dont get food poisoning....
MG
Melvin Gill
6 days ago
5.0
There pizzas are the best.
TG
Tammy Graves
Dec 6, 2025
5.0
Really good pizza, friendly staff
JV
J V
Oct 28, 2025
1.0
Rude service. They said this is the type of cheese they have always used. The sauce was spoiled and barely any toppings. Spoke to the manager asking for a refund, all they did was re-printing my receipt. Then continued to blame her employee when she was the one that made the pizza. This place is on its last straw.
SJ
Spring Heeled Jack
Oct 28, 2025
1.0
This place is on its last legs. Skimping and not using the correct cheese. Barely any toppings. Rude service. The "manager" even pretended to give me a refund by just reprinting the receipt, and then hid in the other room. Spoiled sauce cups, random globs of gel like substance on the pizza. Jacks used to be a local favorite for its generous toppings and cheese. Now its just weird. Sad.
What types of pickup and delivery services does Jack's Pizza offer?
Jack's Pizza offers both in-store pickup and delivery services for customer convenience.
What are the operating hours of Jack's Pizza?
Jack's Pizza is open Monday to Thursday and Sunday from 11:00 AM to 11:00 PM, and on Friday and Saturday from 11:00 AM to 1:00 AM.
What meals are served at Jack's Pizza?
Jack's Pizza serves lunch, dinner, and late-night meals.
Where is Jack's Pizza located?
Jack's Pizza is located at 4930 Lafayette Rd., Suite L, Indianapolis, IN 46254, USA.
What types of payment options does Jack's Pizza accept?
Customers can pay using American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa at Jack's Pizza.
What types of cuisine categories does Jack's Pizza fall under?
Jack's Pizza is categorized as a pizza, chicken wings, sandwich, take-out restaurant, and salad shop.
Where can I view Jack's Pizza menu and order online?
You can view the menu at https://www.jackspizza1966.com/#food and place orders at https://jackspizza1966.com/#locations.
Are there any nearby restaurants where I can go before or after visiting Jack's Pizza?
Yes, nearby restaurants include Sabor Venezolano Restaurant Bar, LOS CHILAQUILES REST, Chapati (Pakistani and Indian), and Shani's Secret Chicken, offering a variety of options for dining before or after your visit.
What nearby shopping or services can I visit around Jack's Pizza?
Near Jack's Pizza, you can visit Nu2uFashions Consignment Boutique for thrift shopping, as well as the Dominican Barbershop and BestBarber’s for grooming services.
What transportation or accommodation options are near Jack's Pizza?
Nearby transportation and accommodation options include car rental agencies Alamo and Enterprise Rent-A-Car, and hotels like Quality Inn & Suites Indianapolis Northwest.