Jack's Pizza

3.8
193 reviews

About

Pizza RestaurantChicken Wings RestaurantSandwich RestaurantTake Out RestaurantSalad Shop
QUALITY. CONSISTENCY. VALUE. A trusted brand crafted by special people, who will continue to put our customers needs first.

Location

Jack's Pizza
4930 Lafayette Rd., Indianapolis, IN
46254, United States

Hours

Reviews

3.8
193 reviews
5 stars
111
4 stars
23
3 stars
13
2 stars
9
1 star
37

What are people saying?

AI-generated from recent customer reviews

Quality Issues

Many customers reported problems with the quality of the pizza, including insufficient toppings, incorrect orders, and poor ingredient quality.

Service Problems

Numerous reviews highlighted rude or unhelpful staff, long wait times for orders, and issues with delivery, leading to customer dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised the pizza's taste and the friendliness of certain staff members, indicating that there are still positive experiences to be had.

Pricing Concerns

Several customers expressed that the prices are too high for the quality of food received, with some feeling that they did not get their money's worth.
  • DT
    David Tandy
    3 days ago
    3.0
    Ive been eating Jack's Pizza for nearly 40 years....this particular Friday, I ordered a XL and 10" pizza online for pick-up. After an hour, I drive to pick it up, and to my disappointment I had to wait another 45 min. 3 guys were hustling to get orders out. But my biggest complaint is that NO ONE was wearing gloves! They were going from the prep station to computer/register to food, to phone to handling bread sticks. Not a glove in sight. While I do understand it being busy, you should never be to busy to practice basic food safety. I said a prayer over my pizza tonight in hopes I dont get food poisoning....
  • MG
    Melvin Gill
    6 days ago
    5.0
    There pizzas are the best.
  • TG
    Tammy Graves
    Dec 6, 2025
    5.0
    Really good pizza, friendly staff
  • JV
    J V
    Oct 28, 2025
    1.0
    Rude service. They said this is the type of cheese they have always used. The sauce was spoiled and barely any toppings. Spoke to the manager asking for a refund, all they did was re-printing my receipt. Then continued to blame her employee when she was the one that made the pizza. This place is on its last straw.
  • SJ
    Spring Heeled Jack
    Oct 28, 2025
    1.0
    This place is on its last legs. Skimping and not using the correct cheese. Barely any toppings. Rude service. The "manager" even pretended to give me a refund by just reprinting the receipt, and then hid in the other room. Spoiled sauce cups, random globs of gel like substance on the pizza. Jacks used to be a local favorite for its generous toppings and cheese. Now its just weird. Sad.

Frequently Asked Questions About Jack's Pizza

What types of pickup and delivery services does Jack's Pizza offer?

Jack's Pizza offers both in-store pickup and delivery services for customer convenience.

What are the operating hours of Jack's Pizza?

Jack's Pizza is open Monday to Thursday and Sunday from 11:00 AM to 11:00 PM, and on Friday and Saturday from 11:00 AM to 1:00 AM.