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Jack's Pizza

3.7
(767 reviews)

Business Details

8025 Pendleton Pike, Indianapolis, IN
46226, United States
(317) 899-5225
https://www.jackspizza1966.com/#home

About

Pizza RestaurantChicken Wings RestaurantSandwich RestaurantTake Out RestaurantSalad Shop
QUALITY. CONSISTENCY. VALUE. A trusted brand crafted by special people, who will continue to put our customers needs first.

Location

Jack's Pizza
8025 Pendleton Pike, Indianapolis, IN
46226, United States

Hours

Reviews

3.7
767 reviews
5 stars
389
4 stars
115
3 stars
62
2 stars
42
1 star
159

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service experiences, including rude staff, long wait times, and unresolved complaints.

Food Quality

Mixed feedback on food quality; some customers praised the pizza while others reported issues with taste, incorrect orders, and unsanitary conditions.

Delivery Issues

Many customers experienced significant delays in delivery, with some waiting over two hours for their orders.

Pricing Concerns

Several customers expressed dissatisfaction with rising prices, feeling that the quality of food no longer justified the cost.

Inconsistent Experience

Customers noted a lack of consistency in food quality and service, with some visits being excellent while others were disappointing.
  • AW
    Ashley W
    Jan 14, 2026
    1.0
    My coworker and I order from Jacks almost every other night. This particular night we placed an order at 10:26pm while on our break. We waited in the parking lot for about 30mins before Kenya called and informed us she couldn’t complete the order because they were “cleaning” to close. We then asked to speak to the general manager, Kenya then informed us she was the general manager. In which we know is false because, again.. We’re normal customers. I called the next day to speak to the general manager, I was placed on hold and then informed that a man by the name of “Mike” would “investigate” then give me a call. We have yet to hear from someone.
  • DD
    DoubletheGLove
    Jan 13, 2026
    1.0
    I placed an order 45 mins before closing. Kenya called to inform me she couldn’t complete my order, even after I sat out in the parking lot and waited for my order. I then asked to speak to someone over Kenya, Kenya then informs me she’s the general manager. In which, I know she’s not. I order from Jacks along w/ my coworkers every other night we’re on shift. I then called the next day to speak to a general manager, I was informed that a guy named Mike would call me. I have yet to receive a call. Kenya was extremely unprofessional for her to be someone’s “manager.” I spent my break going back and forth instead of receiving my food on a 30 minute break that I had. Mike didn’t follow up and I would much rather receive a number to corporate.
  • GB
    Glen Beck
    Jan 6, 2026
    1.0
    Definitely gone down hill the past year. Ordered a half and half medium and they couldn't even get that right. Taste is terrible probably because of cheaper ingredients. It used to be good, I won't be back
  • DB
    DuJuan Boyd
    Jan 3, 2026
    5.0
    Great food and service.
  • OB
    Osha Bradshaw
    Jan 2, 2026
    1.0
    Tried to use a coupon sent in the mail on Christmas Eve and the employee on the phone said the code on it didn't work. No management available to fix the issue, seems like a bait and switch to get customers to pay full price. Won't bother trying to order here again.

Frequently Asked Questions About Jack's Pizza

What types of services does Jack's Pizza offer for pickup and delivery?

Jack's Pizza offers both in-store pickup and delivery services for customer convenience.

Where is Jack's Pizza located?

Jack's Pizza is located at 8025 Pendleton Pike, Indianapolis, IN 46226, USA.

Brand Certified Facts from Jack's Pizza

Jack's Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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