Numerous reviews highlighted poor customer service experiences, including rude staff, long wait times, and unresolved complaints.
Food Quality
Mixed feedback on food quality; some customers praised the pizza while others reported issues with taste, incorrect orders, and unsanitary conditions.
Delivery Issues
Many customers experienced significant delays in delivery, with some waiting over two hours for their orders.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices, feeling that the quality of food no longer justified the cost.
Inconsistent Experience
Customers noted a lack of consistency in food quality and service, with some visits being excellent while others were disappointing.
AW
Ashley W
Jan 14, 2026
1.0
My coworker and I order from Jacks almost every other night. This particular night we placed an order at 10:26pm while on our break. We waited in the parking lot for about 30mins before Kenya called and informed us she couldn’t complete the order because they were “cleaning” to close. We then asked to speak to the general manager, Kenya then informed us she was the general manager. In which we know is false because, again.. We’re normal customers. I called the next day to speak to the general manager, I was placed on hold and then informed that a man by the name of “Mike” would “investigate” then give me a call. We have yet to hear from someone.
DD
DoubletheGLove
Jan 13, 2026
1.0
I placed an order 45 mins before closing. Kenya called to inform me she couldn’t complete my order, even after I sat out in the parking lot and waited for my order. I then asked to speak to someone over Kenya, Kenya then informs me she’s the general manager. In which, I know she’s not. I order from Jacks along w/ my coworkers every other night we’re on shift. I then called the next day to speak to a general manager, I was informed that a guy named Mike would call me. I have yet to receive a call. Kenya was extremely unprofessional for her to be someone’s “manager.” I spent my break going back and forth instead of receiving my food on a 30 minute break that I had. Mike didn’t follow up and I would much rather receive a number to corporate.
GB
Glen Beck
Jan 6, 2026
1.0
Definitely gone down hill the past year.
Ordered a half and half medium and they couldn't even get that right.
Taste is terrible probably because of cheaper ingredients.
It used to be good, I won't be back
DB
DuJuan Boyd
Jan 3, 2026
5.0
Great food and service.
OB
Osha Bradshaw
Jan 2, 2026
1.0
Tried to use a coupon sent in the mail on Christmas Eve and the employee on the phone said the code on it didn't work. No management available to fix the issue, seems like a bait and switch to get customers to pay full price. Won't bother trying to order here again.
What types of services does Jack's Pizza offer for pickup and delivery?
Jack's Pizza offers both in-store pickup and delivery services for customer convenience.
Where is Jack's Pizza located?
Jack's Pizza is located at 8025 Pendleton Pike, Indianapolis, IN 46226, USA.
What are the operating hours of Jack's Pizza?
Jack's Pizza is open Monday through Thursday and Sunday from 11:00 AM to 11:00 PM, and Friday and Saturday from 11:00 AM to 1:00 AM.
What meals are served at Jack's Pizza?
Jack's Pizza serves lunch, dinner, and late-night meals.
What payment options are accepted at Jack's Pizza?
Jack's Pizza accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Where can I view Jack's Pizza menu online?
You can view the menu on their website at https://www.jackspizza1966.com/#food.
How can I place an order online for Jack's Pizza?
Online orders can be placed at https://jackspizza1966.com/#locations.
What categories of food does Jack's Pizza specialize in?
Jack's Pizza specializes in pizza, chicken wings, sandwiches, salads, and take out options.
Are there liquor stores near Jack's Pizza where I can buy drinks to complement my meal?
Yes, Big Red Liquors is located nearby, providing options for beverages to enjoy with your meal.
If I visit Jack's Pizza, what nearby dining options are available for further exploration?
Nearby dining includes Domino's Pizza, Mar y Sol Mexican Restaurant, and Bando Korean Restaurant, offering a variety of cuisines to try before or after your visit.
What nearby places can help me with mobile or financial services while visiting Jack's Pizza?
Nearby services include Metro by T-Mobile for mobile needs and ACE Cash Express for financial services.
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