Feedback on customer service is mixed; while some customers praised the staff for being friendly and accommodating, others reported rude behavior and poor handling of complaints.
Pizza Quality
The quality of the pizza is inconsistent, with some customers enjoying the taste and toppings, while others complained about overcooked crusts, missing toppings, and overall poor quality.
Pricing Concerns
Many customers expressed dissatisfaction with the pricing, describing it as too high for the quality received, with some comparing it unfavorably to frozen pizzas.
Order Accuracy
Several reviews highlighted issues with order accuracy, including wrong items being delivered and failure to follow specific requests.
Nostalgia vs. Reality
While some customers appreciated the nostalgic taste of the pizza, others felt that the current offerings did not live up to their memories of the brand.
KT
Karl Turk
4 days ago
5.0
Greeted when entered the door despite employees being immersed in prior arriving customers. Order taken with details confirmed. Staff brought pizza out to car. Pizza made as requested-tastes great!
BK
bobby King
4 days ago
3.0
Check your order taste before you leave
JH
Jeffrey Hopson
5 days ago
1.0
The worst station pizza crust in the world pizza cost too much I like the old jacks I never buy from them again
TD
T Dunbar
Nov 15, 2025
5.0
Love jacks pizza
JB
Jess Baxter
Nov 14, 2025
5.0
The team in here is great! What I appreciated was the detail that was taken when I shared with female employee there that I had a life threatening allergy. When I arrived to pick up my order she let me know that she completely used all new ingredients bags to prevent cross contamination with my allergy and even cooked my pizza in a separate oven. I have never had anyone across any size of restaurant care that much about safety. I will always come to this Jacks!
What types of pickup and delivery services does Jack's Pizza offer?
Jack's Pizza offers in-store pickup and delivery services to conveniently enjoy their meals.
Where is Jack's Pizza located?
Jack's Pizza is located at 7335 Rockville Rd., Indianapolis, IN 46214, USA.
What are the opening hours of Jack's Pizza?
Jack's Pizza is open from 11:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 1:00 AM on Friday and Saturday.
What meal times does Jack's Pizza serve?
Jack's Pizza serves lunch, dinner, and late-night meals.
What payment options are accepted at Jack's Pizza?
Jack's Pizza accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
What types of cuisine does Jack's Pizza specialize in?
Jack's Pizza specializes in pizza, chicken wings, sandwiches, takeout, and salads.
Where can I view the menu and place an order online for Jack's Pizza?
You can view the menu at https://www.jackspizza1966.com/#food and place an order at https://jackspizza1966.com/#locations.
Which nearby wellness services can I visit before or after dining at Jack's Pizza?
Nearby wellness services include Revive and Restore Massage, Meraki Chiropractic, Helping Hands Chiropractic, and Illuminate Wellness Studio, offering massage and chiropractic care.
What nearby food and beverage options are close to Jack's Pizza?
Close to Jack's Pizza you can visit Daylight Donuts for sweets or Artisan Bakery and Pastries for bakery items, as well as La Picosita for Mexican food and smoothies.
Are there any nearby banks or ATMs near Jack's Pizza for customer convenience?
Yes, Regions Bank, Chase, and Cash2Bitcoin ATM are nearby for banking and ATM services, making it easy for customers to access cash or financial services.