Five Guys

4.3
1700 reviews
A close-up view of regular order of Five Guys fries.

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 48 E Washington St in Indianapolis is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
48 E Washington St, Indianapolis, IN
46204, United States

Hours

Reviews

4.3
1,700 reviews
5 stars
1,041
4 stars
383
3 stars
135
2 stars
55
1 star
86

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the burgers and fries, noting their freshness and flavor, though some mentioned issues with seasoning and cooking.

Service Issues

Several reviews highlighted inconsistent service, with some customers experiencing slow service, order mistakes, and unprofessional behavior from staff.

Cleanliness Concerns

While many customers appreciated the cleanliness of the restaurant, there were complaints about the presence of homeless individuals and unsanitary conditions outside.

Pricing

Customers expressed mixed feelings about the pricing, with some finding it too high for fast food, while others felt the quality justified the cost.

Customer Service

Overall, customer service received mixed reviews, with some staff being described as friendly and helpful, while others were noted for being rude or unresponsive.
  • AC
    Alberto Moisés Machado colina
    Dec 19, 2025
    5.0
    Los trabajadores son muy amables muy limpios, y la atención muy agradable
  • MN
    Michael Nelson
    Nov 30, 2025
    3.0
    Restaurant had a bad smell there were homeless people in and out of there it's 5 guys so the food was great.
  • TM
    Tricia Myers
    Nov 25, 2025
    5.0
    Always an amazing experience at Five Guys. The people, the food, it's all great!!!
  • NE
    NXT Eric
    Nov 19, 2025
    4.0
    Great food , slow service
  • CF
    Chris Faulds
    Nov 15, 2025
    5.0
    The best fast food burger downtown! They get you through the line and you can watch them cook your freshly made burger.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.