Five Guys

4.4
1484 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3454 W 86th Street in Indianapolis is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
3454 W 86th Street, Indianapolis, IN
46268, United States

Hours

Reviews

4.4
1,484 reviews
5 stars
979
4 stars
314
3 stars
100
2 stars
37
1 star
54

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers consistently praised the burgers and fries for being delicious, fresh, and generous in portion size.

Service Issues

Several reviews highlighted inconsistent service, with some customers experiencing impatience from staff and order mistakes.

Pricing Concerns

Many customers felt that the prices were high for the portion sizes, with some expressing dissatisfaction over perceived value.

Positive Atmosphere

The staff was frequently described as friendly and helpful, contributing to a welcoming dining experience.
  • JS
    Justin S
    Dec 8, 2025
    3.0
    The burgers are fries were very good. But the soft drinks were very flat. Finally got them to look at their self service machine after trying to tell me it was probably a multitude of other things. But sure enough both machines was out of the syrup. Thought they was going to change it out. Nope..he went on break. So the cashier gave me a bottle of coke she had behind the counter.
  • HC
    Heidy Celedon
    Dec 3, 2025
    1.0
    Came here this night at 8:25 and as I’m ordering burgers for my family the cashier girl attending us had no patience with us whatsoever , making us hurry up and not allowing us to finish ordering please do better if this job is not for you please consider working elsewhere .
  • CC
    Chuck
    Nov 28, 2025
    1.0
    I was really looking forward to a 5 guys burger and was extremely disappointed. Their English was worse than my Spanish. The burger was mediocre and the store could use some new management!
  • ME
    Michelle Ervin
    Oct 20, 2025
    5.0
    Always the best juiciest burgers, fries, and shakes! The 3 of us usually order a large fry and it's enough for us all.
  • SB
    Stephen Bell
    Oct 11, 2025
    5.0
    I just want to say how much I love the people here. It is a really hot day, and a homeless man walked in, he was having trouble even getting in the door. Holding on to it for a while to get strength to move. He was talk8ng to a lady at the counter, and she came out from the back, and helped in to a chair, then brought him out water. As she was walking away, I approached to offer to buy him a meal. She said no, she has already got it for him. Apparently, he does come by when it is bad, and she makes sure he doesnt go hungry. I do not know if this is the company policy, the manager policy, or just the worker doing it, but it made my day. I am more use to people being forced to leave, but she treated him with dignity, and helped where she could. I am very much goinng to nake this a more common return outing, if only to support people who treat people well, no matter what is wrong with them.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.