Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 9808 East Washington Street in Indianapolis is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,640 reviews
5 stars
1,018
4 stars
362
3 stars
129
2 stars
43
1 star
88
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers had mixed experiences with food quality, with some praising the burgers and fries while others reported cold, overcooked, or incorrect orders.
Customer Service
Staff friendliness received positive remarks, but there were complaints about order accuracy and service efficiency.
Pricing
Many customers felt the prices were high for the quality and portion sizes, leading to dissatisfaction.
Cleanliness
The cleanliness of the restaurant was noted positively by some, while others reported issues with odors and maintenance.
Order Accuracy
Numerous reviews highlighted problems with incorrect orders and missing items, impacting overall customer satisfaction.
- NBNathan BatdolgorNov 14, 20251.0Always busy, understaffed and staff simply forgets to make orders. When after waiting 15 mins, they had forgotten to even work on my order. Very unprofessional and slow.
- BPBeth ParrishNov 12, 20254.0Always good food!
- MWM. WoodsNov 11, 20254.0It was good, food was made fresh. Staff forgot a few items but corrected it quickly.
- KBKimberly BeckwithNov 10, 20251.0I am order #21 on 11/10/2025 at the store on East Washington Street and Mithoffer Road. My order came to $18 and some change. I presented a $100 bill to complete my transaction. I was advised that I was given $81 and some change back. INCORRECT😡 I was given a $20 dollar bill 4 ten dollars bills and one dollar bill. I called so late in the day after I had got off work and got with my granddaughter to give her the money that she needed for her trip tomorrow at school so I called to Elijah a complaint that the manager that took my order now named David gave me the wrong amount of change back. David is who I ended up speaking with when I called to ask to speak with the manager. He informed me no ma’am you are incorrect. I had 2/ 20s in my drawer so I gave you 2/20s 4/10s and a one dollar bill and I informed him you did not do that and until I get justice I will not have me have you stealing from me for whatever reason. The call then was disconnected. I AM LIVID ABOUT THIS SITUATION JUST LIVID!!!! Please follow up with me at your convenience I’ll be awaiting your response.
- DDDanielle DouglassOct 12, 20252.0Took my cousin here per his request and he loved it. I was disappointed. For both of us to get meals was about 40$. Which seems like a lot for everything to just be okay. The kid at the counter looked like he would have rather been anywhere else in the world and he would just barely even speak loud enough for me to hear him. Again, my teenage cousin loved it , but I won't go there on purpose again.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys in Indianapolis accept reservations?
No, Five Guys at 9808 East Washington Street does not accept reservations.
What are the operating hours for the Five Guys at Cherry Tree Crossing?
Five Guys at Cherry Tree Crossing is open daily from 11:00 AM to 10:00 PM.
Is delivery available for Five Guys at 9808 East Washington Street?
Yes, delivery is available daily from 11:00 AM to 9:30 PM via their online ordering system.
Can I customize my burger and milkshake at Five Guys Indianapolis?
Yes, Five Guys offers more than 250,000 burger customizations and over 1,000 milkshake combinations to satisfy your cravings.
What payment options are accepted at Five Guys in Indianapolis?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does Five Guys provide gluten-free options?
Yes, most sandwiches can be ordered without a bun as a wrap or bowl, but gluten is present in some buns and condiments. Cross-contamination risk exists.
Are there any family-friendly features at Five Guys in Indianapolis?
Yes, the restaurant welcomes children, has a children's menu, high chairs, and wheelchair accessible entrances, seating, and restrooms.
What nearby restaurants can I visit around Five Guys at Cherry Tree Crossing?
Nearby restaurants include Guadalajara Grill (Mexican cuisine), McAlister’s Deli (sandwich shop), Gramboli’s Pizza, Burger King, and Chicago Fish and Chicken Gyro.
Are there retail stores near Five Guys at 9808 East Washington Street?
Yes, nearby retail stores include Kay Jewelers (jewelry), Mattress Firm (mattresses and furniture), Payless ShoeSource (shoes), and T-Mobile (mobile phones).
How can visiting nearby places enhance my trip to Five Guys at Cherry Tree Crossing?
You can enjoy a meal at Five Guys then visit nearby places like Kay Jewelers for shopping, or relax at Sun Tan City tanning salon. Fitness options like Curves gym are also nearby.