Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Indianapolis, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported rude and unhelpful staff, with frequent complaints about poor communication and service quality.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and items missing from orders, leading to customer frustration.
Food Quality
Several customers noted that food items, particularly donuts and breakfast sandwiches, were stale or poorly prepared.
Drink Quality
Customers expressed dissatisfaction with the quality of drinks, mentioning watery or incorrectly made beverages.
Mixed Experiences
While some customers praised the speed and efficiency of service, others reported consistently negative experiences, indicating a lack of reliability.
JC
Jamison Cloud
2 days ago
1.0
It is 8:18pm, they close at 9:00pm according to Google, so why are all the doors locked and I can see at least 3 employees inside and all the lights are on? This is the last time I’m ever giving the entire Dunkin’ chain a chance for my business. Update your hours to close whenever you want to but stick to whatever you have posted as your operating hours. Ridiculous.
HL
Hannah Leigha
Jan 18, 2026
1.0
One, I can’t understand the Indian lady for my life like she mumbles with an acccent. and I have to clarify like 5x until she understands. Two, they do not care to make your drink how you ask just how it’s supposed to be made. Idk how many times I’ve asked for no foam and I am still handed a medium cup with mostly foam in it. It’s ridiculous. Wouldn’t recommend this location.
MG
Michelle Gray
Jan 13, 2026
2.0
Dunkin had one job make a matcha with less ice and what did I get a matcha loaded wit ice. I mean its ridiculous the ice is to the top of the cup! The drink is almost $7 and I got a cup full of ice very dissatisfied and super mad I couldn't take it back since I was headed to work.
JM
Jessica McKamey
Jan 12, 2026
1.0
well if i tried to imagine a worse place for service i could not. its not one time it, no it is each and every time. i only went back bc i got a gift card for the holidays. they had no food, they had no drinks, they have no manners. how do they stay open? oh and yet again i was greeted by several people simultaneously which is horrific and confusing then prompty treated rudely by all of them. is this a practical joke store for the purpose of satire. id never buy anything here w real money even if they did have coffee....
AT
Anna Thomas
Jan 10, 2026
1.0
Trouble! Is the first word that comes to mind when asked about my Dunkin donuts experience! I ordered a brown sugar almond macchiato it taste like old coffee with a splash of milk and one teaspoon of sugar. I can honestly say it is the worst coffee drink I’ve ever had in my life at any coffee shop I’ve ever been to across the country! Donuts were old and dry like we got the ones getting thrown away. Then when I tried to call the store, it rings and rings and rings and goes to an automated service for a cell phone. I tried calling the other three locations same issue. Dunkin has horrible customer service and really needs to step it up! I usually go to Starbucks, but I was trying Dunkins out back to Starbucks I go do not go to the store horrible!!
What are the regular operating hours of Dunkin' in Indianapolis, IN?
Dunkin' in Indianapolis is open Monday through Friday from 4:30 AM to 9:00 PM and on weekends from 5:00 AM to 9:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' location provides both delivery and curbside pickup services.
What special holiday beverages are available at Dunkin' this season?
During the holiday season, Dunkin' offers specials like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order ahead using a mobile app for faster service at this Dunkin'?
Yes, you can order ahead with the Dunkin' mobile app for a quick grab-and-go experience or use their website for online orders.
What types of meals does Dunkin' serve throughout the day?
Dunkin' serves breakfast, lunch, and brunch meals.
Does this Dunkin' have a drive-thru for convenient ordering?
Yes, this Dunkin' location features a drive-thru for customer convenience.
What nearby dining options are available around this Dunkin' location?
Nearby dining options include Little Caesars Pizza, Greek's Pizzeria, Ukiyo Japanese Restaurant, Aroma Indian Cuisine & Bar, Umami Ramen, and The Sinking Ship pub.
Are there any nearby breweries customers can visit after grabbing a coffee at Dunkin'?
Yes, customers can visit Upland Brewing Company Tasting Room and Upland College Ave Tasting Room, both breweries located close to Dunkin'.
What nearby shopping and service spots could complement a visit to this Dunkin'?
Nearby shopping and service locations include City Moto motorcycle dealer, Classic Cleaners, Lava Lips beauty salon, and City Dogs Grocery for pet supplies.
What makes Dunkin' a good stop for families in the Indianapolis area?
Dunkin' welcomes families and children, serves breakfast, lunch, and dinner, offers free Wi-Fi, and provides a kid-friendly menu option with a variety of coffee, donuts, and sandwiches.
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Certified February 22, 2026Yext Knowledge Graph
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