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Dunkin'

3.2
(232 reviews)

Business Details

(463) 272-1732
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Indianapolis, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4851 North College Avenue, Indianapolis, IN
46205, United States

Hours

Reviews

3.2
232 reviews
5 stars
94
4 stars
24
3 stars
19
2 stars
17
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with frequent complaints about poor communication and service quality.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and items missing from orders, leading to customer frustration.

Food Quality

Several customers noted that food items, particularly donuts and breakfast sandwiches, were stale or poorly prepared.

Drink Quality

Customers expressed dissatisfaction with the quality of drinks, mentioning watery or incorrectly made beverages.

Mixed Experiences

While some customers praised the speed and efficiency of service, others reported consistently negative experiences, indicating a lack of reliability.
  • JC
    Jamison Cloud
    2 days ago
    1.0
    It is 8:18pm, they close at 9:00pm according to Google, so why are all the doors locked and I can see at least 3 employees inside and all the lights are on? This is the last time I’m ever giving the entire Dunkin’ chain a chance for my business. Update your hours to close whenever you want to but stick to whatever you have posted as your operating hours. Ridiculous.
  • HL
    Hannah Leigha
    Jan 18, 2026
    1.0
    One, I can’t understand the Indian lady for my life like she mumbles with an acccent. and I have to clarify like 5x until she understands. Two, they do not care to make your drink how you ask just how it’s supposed to be made. Idk how many times I’ve asked for no foam and I am still handed a medium cup with mostly foam in it. It’s ridiculous. Wouldn’t recommend this location.
  • MG
    Michelle Gray
    Jan 13, 2026
    2.0
    Dunkin had one job make a matcha with less ice and what did I get a matcha loaded wit ice. I mean its ridiculous the ice is to the top of the cup! The drink is almost $7 and I got a cup full of ice very dissatisfied and super mad I couldn't take it back since I was headed to work.
  • JM
    Jessica McKamey
    Jan 12, 2026
    1.0
    well if i tried to imagine a worse place for service i could not. its not one time it, no it is each and every time. i only went back bc i got a gift card for the holidays. they had no food, they had no drinks, they have no manners. how do they stay open? oh and yet again i was greeted by several people simultaneously which is horrific and confusing then prompty treated rudely by all of them. is this a practical joke store for the purpose of satire. id never buy anything here w real money even if they did have coffee....
  • AT
    Anna Thomas
    Jan 10, 2026
    1.0
    Trouble! Is the first word that comes to mind when asked about my Dunkin donuts experience! I ordered a brown sugar almond macchiato it taste like old coffee with a splash of milk and one teaspoon of sugar. I can honestly say it is the worst coffee drink I’ve ever had in my life at any coffee shop I’ve ever been to across the country! Donuts were old and dry like we got the ones getting thrown away. Then when I tried to call the store, it rings and rings and rings and goes to an automated service for a cell phone. I tried calling the other three locations same issue. Dunkin has horrible customer service and really needs to step it up! I usually go to Starbucks, but I was trying Dunkins out back to Starbucks I go do not go to the store horrible!!

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Indianapolis, IN?

Dunkin' in Indianapolis is open Monday through Friday from 4:30 AM to 9:00 PM and on weekends from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location provides both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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