Dunkin'

3.6
557 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Indianapolis, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7853 US 31 S, Indianapolis, IN
46227, United States

Hours

Reviews

3.6
557 reviews
5 stars
243
4 stars
102
3 stars
64
2 stars
39
1 star
109

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Customer Service

Service quality varied significantly, with some staff being friendly while others were rude or inattentive.

Food Quality

Customers expressed dissatisfaction with the freshness and quality of food items, particularly donuts and breakfast sandwiches.

Cleanliness

Several reviews highlighted concerns about the cleanliness of the store and food preparation areas.

Coffee Quality

While some customers enjoyed the coffee, many complained about it being burnt or poorly made.
  • CM
    Chuck Musgrave
    Nov 2, 2025
    1.0
    Horrible all the way around they dont care about your time at all
  • MI
    MrBad Skeleton (Cherokee/Blackfoot Indian)
    Oct 21, 2025
    5.0
    Good Coffee
  • CN
    Carolyn Nelson
    Sep 26, 2025
    1.0
    I’ve been going to this location for the past two weeks on my way to work. Each morning they forget something.Last week they forgot my chipotle loaded hash. Then yesterday I ordered two small coffees they gave me mediums. The week before they forgot my plain mini bagels. I’m very pleasant and very understanding. But this is becoming a pain. I usually order for my day shifts nurses it’s about 5. But every time my order is wrong or something is missing from my bag. And I don’t notice it until I am at work. There is also the heavy Indian accent from the cashier . Most of the time there is a communication barrier making it hard for me to understand anything she or he is saying . This is problem. Maybe this is why my orders are always wrong. It’s very frustrating because I love Dunkin. Is there any English speaking employees that can communicate with the customers? I’m tired of paying money for items that I am not getting .
  • JJ
    Jay
    Sep 19, 2025
    5.0
    This has to the the best Dunkin in all of Indy! Friendly staff, great drinks and food. And they put up with my picky requests
  • RS
    RaeLynn S
    Aug 26, 2025
    1.0
    This was the worst experience I’ve ever had. The donuts were stale and drinks were not the right drinks. Was told to come to the window mid taking our order, then proceeded to still get the order wrong. It was just a Strawberry daydream Refresher and a blueberry daydream refresher. They ended up just being lemonades. Hopefully the next Dunkin we go to will be better.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 7853 US 31 S, Indianapolis?

Dunkin' is open every day from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' offers delivery and curbside pickup services.