Brand Certified
Dunkin'
3.7(759 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
1216 W. 86th St, Indianapolis, IN
46260, United States
Certified by Dunkin' • Feb 22, 2026
(331) 258-4892
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Indianapolis, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.7
759 reviews
5 stars
343
4 stars
157
3 stars
97
2 stars
50
1 star
112
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unhelpful staff, with many expressing frustration over poor customer service experiences.
Order Accuracy
A significant number of reviews highlighted issues with incorrect orders, including wrong items and incomplete orders.
Food Quality
Several customers noted that food items, particularly donuts, were stale or poorly prepared, leading to dissatisfaction.
Cleanliness
There were complaints regarding unsanitary conditions, including staff hygiene and food handling practices.
Positive Experiences
Despite the negative feedback, some customers praised the quick service and quality of certain drinks and food items.
- BSBen SpeicherFeb 19, 20264.0Nice staff forgot sugar once Otherwise a great dunkin
- MMMarely MartínezFeb 15, 20261.0Terrible service from the staff
- PMPaloma Romero MoraJan 16, 20261.0They gave me incomplete my order and the coffees with rotten milk
- NWNatalie WallaceJan 11, 20261.0Didn't want an iced latte trying telling them and didn't care. I will never return. Plus I had to pay for a whole new drink
- RDRobert DalinJan 4, 20261.0First and second time this has ever happened to me. The coffee cup was cracked and spilling all over my car. Eventually I got a third coffee which was double cupped. The inner cup was leaking into the outer cup. I had mentioned to the staff that if two cups in a row were cracked in the same place it’s probably the whole stack that’s broken. They seemed content to keep using the broken cups
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 1216 W. 86th St, Indianapolis?
Dunkin' is open from 4:30 AM to 8:00 PM Monday through Friday, and from 6:00 AM to 8:00 PM on Saturdays and Sundays.
Does this Dunkin' location offer delivery and curbside pickup?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What menu items are Dunkin' known for at the Indianapolis location?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea, serving more than 50 varieties of donuts and dozens of premium beverages.
Are there any seasonal drinks available at this Dunkin'?
Yes, Dunkin' is currently featuring holiday drinks including the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
How can I order ahead from Dunkin' in Indianapolis?
You can order ahead using the Dunkin' mobile app available on iOS and Android or order online through their ordering website to enjoy a fast grab and go experience.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' has a drive-thru for convenient ordering and pickup.
What nearby cafes or coffee shops can I visit around Dunkin' at 1216 W. 86th St?
Nearby options include Tulip Noir cafe and Starbucks coffee shop, perfect for exploring more coffee and cafe experiences before or after your visit to Dunkin'.
Are there any nearby restaurants where I can have a meal after visiting Dunkin'?
Yes, nearby restaurants include Sawasdee and Thai Thai Cuisine for Thai food, Boston Market for American cuisine, and Cancun Mexican Restaurant if you prefer Mexican dishes.
What nearby shopping centers or stores can I visit along with Dunkin'?
You can visit Old Town Shoppes shopping center and nearby stores like Once Upon A Child thrift store and simply chic boutique for shopping after grabbing your Dunkin' favorites.
Are there any insurance agencies near Dunkin' at this location?
Yes, nearby insurance agencies include HealthMarkets Insurance Agency, HealthMarkets Insurance - Michael Wehner, HealthMarkets Insurance - Laura Roush, Allstate Insurance, and Tod Wilson: Allstate Insurance.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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