Dunkin'

3.8
667 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Indianapolis, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7950 S Emerson Ave, Indianapolis, IN
46237, United States

Hours

Reviews

3.8
667 reviews
5 stars
335
4 stars
114
3 stars
75
2 stars
52
1 star
91

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing dissatisfaction with the service they received.

Food Quality

Customers frequently reported issues with food freshness and quality, including burnt items and stale donuts.

Drink Consistency

While some customers enjoyed their drinks, many others complained about incorrect orders and poorly made beverages.

Cleanliness

Several reviews mentioned unsanitary conditions, including reports of insects in food and overall cleanliness concerns.

Speed of Service

Some customers praised the quick service, while others experienced long wait times and incorrect orders.
  • CS
    Corina S
    6 days ago
    1.0
    I had pulled up tonight and heard a very rude man that sounded like he hated his job. I ignored it. No problem however I then ordered a very simple meal. A bagel with cream cheese. As I pull off I realize my bagel did not have cream cheese at all. I look in my bag and seen a veggie cream cheese spread in a packet. I am ALLERGIC TO VEGGGGGIE SPREAD!!!! I pull back to the window and he stated that they did not have regular cream cheese. This location always runs out of product!!!!! DOOOOOO BEEEEETTTTTER!!!!!!!
  • AA
    Adey Ajet
    Nov 14, 2025
    3.0
    I noticed some residue on my sandwich which I found a bit off-putting. my guess is food had been burned — It would be great if the machines and cooking process could be monitored more closely to avoid this in the future.
  • AJ
    alexandra julbert
    Nov 11, 2025
    1.0
    If I could give 0 stars I would. Manager “cash or kash” was so rude I’ve never encountered something like it she kept laughing at me for asking about items on the menu and telling me she wasn’t gonna name anything. She then refused to let me order with someone else and I was whispering about me. Didn’t even get my food or free Veterans Day donut.
  • KK
    Kat
    Nov 7, 2025
    3.0
    I come to this Dunkin’ Donuts frequently, and the staff is generally fast, which I appreciate. I’ve had some mixed experiences with the food and employees though. For example, three bacon, egg, and cheese wraps cost about $9, while a single bacon, egg, and cheese bagel sandwich is $5.44. The sandwich is much bigger and cheaper, which doesn’t make a lot of sense. The sandwiches are good but occasionally can be burnt. I come here for coffee if I need it since the prices are more affordable than any other coffee place here around Indy, though I can’t have iced coffee anymore because it upsets my stomach and it’s another trip to the bathroom 🚽. Occasionally, the drive-thru employees can sound a rude through their tone, but on the bright side they always get the order done correctly. Overall, a convenient spot with generally good service, but some inconsistency with food experiences.
  • LZ
    Leah Zoellner
    Oct 23, 2025
    2.0
    Food from here is terrible, absolute trash, but the drinks are fine. The location on Smith Valley is much better.

Frequently Asked Questions About Dunkin'

What are the hours of operation for this Dunkin' location in Indianapolis, IN?

This Dunkin' location is open 24 hours every day, Monday through Sunday.

Does this Dunkin' offer delivery and pickup services?

Yes, this Dunkin' offers both curbside pickup and delivery services.