Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Indianapolis, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
981 reviews
5 stars
403
4 stars
188
3 stars
114
2 stars
73
1 star
203
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported stale or poorly prepared food items, including donuts and sandwiches.
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with complaints about poor communication and service.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the dining area and restrooms.
Order Accuracy
Customers frequently experienced issues with incorrect orders and poorly made drinks.
Overall Experience
Overall, many customers expressed dissatisfaction with their experiences, indicating a decline in quality and service.
- AIAaron Braxton III4 days ago1.0They refuse to do lite ice and get mad when you ask them again. By the time you take 3 drinks is gone because the whole cup is ice.
- WIwaves transportation incDec 7, 20251.0I order bagel toasted with cream cheese and really nasty I get,can’t eat it.
- FFFayzahNov 29, 20251.0Absolutely terrible experience at this Dunkin’. I ordered two hot coffees (both with 6 cream and 6 sugar) and a half-dozen chocolate frosted sprinkle donuts, and everything was flat-out disgusting. The donuts were awful …COLD hard and made my stomach hurt after 1 bite , and the sprinkles looked old and faded, like they’d been sitting out for days. The donuts themselves were cold, dry, and honestly just gross. Nothing about them tasted fresh. But the coffee was the worst part. I asked for 6 cream and 6 sugar because I like my coffee SWEET and what I got was OLD , bitter, disgusting drink that was clearly not freshly brewed. It tasted old, burnt, and nothing like what I ordered. I couldn’t even drink it. For such a simple order, this place completely dropped the ball. Between the stale donuts and the horrible coffee, this was easily one of the worst Dunkin’ experiences I’ve ever had. I won’t be coming back to this location.
- TWTony WatkinsNov 25, 20251.0The place is very nasty from the bathroom to the lobby to behind the counter. The staff is rude and very unfriendly and unprofessional. They seemed to be family owned with snobby dismissive attitudes. I will not be going back and if the board of health sees this please inspect the building immediately. Very unsanitary conditions all around.
- SPSierra PaytonNov 21, 20251.0If I can give no stars I would. THIS IS THE WORSE LOCATION TO GO TO.RUDE CUSTOMER SERVICE.FOOD ALWAYS HALF DONE OR OVER COOKED. It has went down at this location since they changed the staff. They are extremely rude, they rush your service, and my hot coffee is always cold. The owner needs to replace the entire staff!!!
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 3850 N. Shadeland Ave, Indianapolis?
Dunkin' in Indianapolis is open from 5:00 AM to 6:00 PM on weekdays, 6:00 AM to 6:00 PM on weekends, with slight variations for delivery hours.
Can I order Dunkin' products for delivery or pickup at this location?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
What types of food and beverages does Dunkin' serve?
Dunkin' serves coffee, espresso, breakfast sandwiches, donuts, tea, and offers meals for breakfast, brunch, and lunch.
Does Dunkin' have a drive-thru service for quick ordering?
Yes, this Dunkin' location has a drive-thru available for customer convenience.
How can I order ahead from this Dunkin' location?
You can order ahead using the Dunkin' mobile app available on both iOS and Android, or use the online order link provided.
Are there any new or seasonal menu items currently available at Dunkin'?
Yes, Dunkin' is featuring holiday menu items like the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Does Dunkin' offer free Wi-Fi and accept credit or debit cards?
Yes, Dunkin' provides free Wi-Fi and accepts both credit and debit card payments.
What nearby places can I visit around Dunkin' at 3850 N. Shadeland Ave?
Nearby you can find CVS Pharmacy for your health and shopping needs, LibertyX Bitcoin ATM for financial services, and several restaurants like Foon Ying, a Chinese restaurant, and Super Sharks Fish & Chicken for fast food.
How can the nearby CVS Pharmacy help during a visit to Dunkin'?
After enjoying your meal or coffee at Dunkin', you can conveniently stop by CVS Pharmacy nearby for pharmacy, shopping, or health services.
Are there other dining options near Dunkin' for customers interested in diverse cuisines?
Yes, nearby dining options include Anita Botanas offering Mexican cuisine and Jordans Fish and Chicken for seafood lovers, providing variety after or before your Dunkin' visit.