Dunkin'

3.2
270 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Indianapolis, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9926 E 79th St, Indianapolis, IN
46256, United States

Hours

Reviews

3.2
270 reviews
5 stars
107
4 stars
28
3 stars
27
2 stars
25
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional service, with long wait times and incorrect orders being common complaints.

Food Quality

Numerous reviews highlighted issues with stale and poorly prepared food, including donuts and breakfast items.

Drive-Thru Experience

The drive-thru consistently received negative feedback for being slow and inefficient, often leading to frustration among customers.

Management Issues

Several customers expressed concerns about poor management and lack of training for staff, contributing to the overall negative experience.

Positive Staff Interactions

Despite the negative feedback, some customers noted friendly interactions with specific staff members, indicating potential for improvement.
  • RP
    rachel pappas
    6 days ago
    1.0
    Taste like water. Every time. Or skimps out on the espresso shots you add & pay for. Lazy and inconsistent. Go to Pendleton pike. ALWAYS AMAZING
  • JR
    Juan Rodriguez
    Oct 27, 2025
    5.0
    This is the closest DD to our home but it used to be run poorly in the past: no service because machines were clean two hours before closing, no donuts early in the afternoon, long lines for the bare minimum. But a year or more ago the place was run by truly professionals who always prepare your order fast and efficiently. They recognize you and value you as a return customer and sometimes they even add a few extra donut holes or treats for being a return customer. The place is still small inside, but the drive-through experience is amazing. The road has been recently paved and the place is open for longer shifts and hours. A much needed and welcomed change who made us return to it more than we should, to be honest. ;-)
  • NC
    Nyasia Climons
    Sep 26, 2025
    1.0
    Went thru the drive through got 3 snackin bacon and a wake up wrap. All the snackin bacon was either visibly burnt or tasted burnt and it was no wake up wrap. I returned to get it remade and to get the wake up wrap. The lady insisted she gave it to me the wrap I wasn’t about to arguing so I just asked to remake the snackin bacon. The picture posted is how all 3 snackin bacon was remade the same way burnt.
  • KK
    Kimberly
    Aug 16, 2025
    1.0
    This place is my normal Dunkin location today they were very rude. I came in 5 mins ago, a young man in the green shirt, put our order behind the counter to where I had to reach behind the counter to grab my order. I was standing right there, he never spoke and walked straight off. He looked about 16 with a short hair cut and brown hat. This generation needs to learn better customer service or talk need to retrain him.
  • VD
    Valerie Devereux
    Jun 12, 2025
    3.0
    I went to pick up donut holes for my daughter in Washington. There was only chocolate, glazed and blueberry.

Frequently Asked Questions About Dunkin'

What are the regular opening hours of Dunkin' at 9926 E 79th St, Indianapolis?

Dunkin' is open Monday to Friday from 5:00 AM to 7:00 PM, and on Saturdays and Sundays from 6:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup options?

Yes, this Dunkin' location offers both delivery and curbside pickup services.