Brand Certified
Donatos Pizza
3.7(429 reviews)
Certified by Donatos Pizza • Mar 01, 2026
Business Details
10919 East Washington Street, Indianapolis, IN
46229, United States
Certified by Donatos Pizza • Mar 01, 2026
(317) 890-4000
Certified by Donatos Pizza • Mar 01, 2026
https://www.donatos.com
Certified by Donatos Pizza • Mar 01, 2026
About
Certified by Donatos Pizza • Mar 01, 2026
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Certified by Donatos Pizza • Mar 01, 2026
Hours
Certified by Donatos Pizza • Mar 01, 2026
Reviews
3.7
429 reviews
5 stars
205
4 stars
78
3 stars
39
2 stars
21
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and unresolved complaints.
Food Quality
While some customers praised the food as delicious, others reported issues with cold, incorrect, or poorly prepared items.
Delivery Issues
Numerous reviews highlighted problems with late deliveries, incorrect orders, and difficulties with the online ordering system.
Cleanliness and Atmosphere
Some customers noted cleanliness and a welcoming atmosphere, while others described the environment as undesirable or unclean.
- KBKITA BATEYFeb 19, 20261.0The people that answered the phone hung up and the. Ask the same questions 4 times
- LLLisa LisaFeb 5, 20262.0This was absolutely nasty. The pizza toppings were burnt, the garlic asiago cheese bead was tasteless and the hot buffalo boneless chicken was soft and gooey on the outside like they weren’t even cooked (like raw flour or something). So nasty but won’t order from here ever again. We quit a year ago and thought maybe things had gotten better. Not at all. I was sick so I didn’t call and didn’t take it back up there, we just won’t order from there at all,
- TJTai JJan 10, 20263.0This was my first time ordering from Donatos. While the food itself was delicious, the experience wasn’t the best overall. I waited at the drive-thru window for quite some time before receiving my order, and when I finally got it, the food was cold. Customer service could definitely be improved. I’d be willing to try again, but I hope the wait time and service are better next time.
- JSJames StewartJan 4, 20261.0HORRIBLE!! Horrible Customer Service!!
- MGMeredith GalbreathNov 17, 20255.0We were treated with kindness and respect, even with a difficult , picky order they were fast and efficient and made us feel welcomed , always making sure we had everything we needed.
Frequently Asked Questions About Donatos Pizza
What kind of pizza is Donatos Pizza famous for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.
Where is Donatos Pizza located in Indianapolis?
Donatos Pizza is located at 10919 East Washington Street, Indianapolis, IN 46229.
What are the operating hours of Donatos Pizza during the week?
Donatos Pizza is open Monday through Thursday from 11:00 AM to 11:00 PM, Fridays and Saturdays from 11:00 AM to midnight, and Sundays from 11:00 AM to 11:00 PM.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
How can I order Donatos Pizza through an app?
You can order Donatos Pizza via the Donatos Pizza app available on the Apple App Store and Google Play Store.
What payment methods does Donatos Pizza accept?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa payments.
Is Donatos Pizza open on major holidays?
Donatos Pizza is closed on certain holidays, such as November 27, 2025.
Which nearby places can I visit after dining at Donatos Pizza?
After dining at Donatos Pizza, you can visit nearby places like Nothing Bundt Cakes for desserts, Athletico Physical Therapy for wellness services, or German Church Shops for shopping.
Are there other food options near Donatos Pizza on East Washington Street?
Yes, nearby food options include Arby's for sandwiches, Dairy Queen Grill & Chill for ice cream, and Dunkin' for coffee and donuts.
What nearby services can be useful for visitors to Donatos Pizza?
Nearby services include Walgreens pharmacy, Washington Street Dental Implants for dental care, and Sprint Store for mobile phone needs.
Brand Certified Facts from Donatos Pizza
This information is certified by Donatos Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website