Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Hours
Reviews
3.7
426 reviews
5 stars
206
4 stars
77
3 stars
38
2 stars
20
1 star
85
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the pizza, with specific praise for the cauliflower crust and fresh ingredients, though there were complaints about cold or burnt pizzas.
Service Issues
Numerous reviews highlighted poor customer service experiences, including wrong orders, unhelpful staff, and long wait times for delivery.
Cleanliness and Atmosphere
While some customers noted cleanliness and a pleasant atmosphere, others reported unsanitary conditions and an undesirable dining environment.
Delivery Problems
Many customers experienced issues with late deliveries, incorrect orders, and poor communication regarding their orders.
Pricing Concerns
Several reviews mentioned that the prices were considered high for the quality of food received, with some feeling cheated by their orders.
- MGMeredith GalbreathNov 17, 20255.0We were treated with kindness and respect, even with a difficult , picky order they were fast and efficient and made us feel welcomed , always making sure we had everything we needed.
- PMPina MercedesOct 9, 20255.0Their iced coffee is always smooth and well balanced.
- GRGenevieve RhodesSep 23, 20255.0The food is always served promptly and hot.
- AUA Google UserSep 18, 20255.0I enjoy how the staff take the time to check if everything is to your liking.
- APAngela PattonAug 30, 20253.0They changed the breadsticks from the original ones. Beef was dried up on the pizza..I bought 2 pizzas and it was not enjoyable..
Frequently Asked Questions About Donatos Pizza
What kind of pizza is Donatos Pizza famous for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.
Where is Donatos Pizza located in Indianapolis?
Donatos Pizza is located at 10919 East Washington Street, Indianapolis, IN 46229.
What are the operating hours of Donatos Pizza during the week?
Donatos Pizza is open Monday through Thursday from 11:00 AM to 11:00 PM, Fridays and Saturdays from 11:00 AM to midnight, and Sundays from 11:00 AM to 11:00 PM.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
How can I order Donatos Pizza through an app?
You can order Donatos Pizza via the Donatos Pizza app available on the Apple App Store and Google Play Store.
What payment methods does Donatos Pizza accept?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa payments.
Is Donatos Pizza open on major holidays?
Donatos Pizza is closed on certain holidays, such as November 27, 2025.
Which nearby places can I visit after dining at Donatos Pizza?
After dining at Donatos Pizza, you can visit nearby places like Nothing Bundt Cakes for desserts, Athletico Physical Therapy for wellness services, or German Church Shops for shopping.
Are there other food options near Donatos Pizza on East Washington Street?
Yes, nearby food options include Arby's for sandwiches, Dairy Queen Grill & Chill for ice cream, and Dunkin' for coffee and donuts.
What nearby services can be useful for visitors to Donatos Pizza?
Nearby services include Walgreens pharmacy, Washington Street Dental Implants for dental care, and Sprint Store for mobile phone needs.