Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Hours
Reviews
3.7
430 reviews
5 stars
207
4 stars
78
3 stars
39
2 stars
20
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and unresolved complaints.
Food Quality
While some customers praised the food, others reported issues with cold, incorrect, or poorly prepared items.
Delivery Issues
Numerous reviews highlighted problems with late deliveries and incorrect orders, leading to customer dissatisfaction.
Cleanliness and Atmosphere
Some customers noted cleanliness issues and an undesirable atmosphere in the restaurant.
Positive Experiences
Despite the negative feedback, several customers expressed satisfaction with the food and service during their visits.
- TJTai J3 days ago3.0This was my first time ordering from Donatos. While the food itself was delicious, the experience wasn’t the best overall. I waited at the drive-thru window for quite some time before receiving my order, and when I finally got it, the food was cold. Customer service could definitely be improved. I’d be willing to try again, but I hope the wait time and service are better next time.
- JSJames StewartJan 4, 20261.0HORRIBLE!! Horrible Customer Service!!
- MGMeredith GalbreathNov 17, 20255.0We were treated with kindness and respect, even with a difficult , picky order they were fast and efficient and made us feel welcomed , always making sure we had everything we needed.
- PMPina MercedesOct 9, 20255.0Their iced coffee is always smooth and well balanced.
- GRGenevieve RhodesSep 23, 20255.0The food is always served promptly and hot.
Frequently Asked Questions About Donatos Pizza
What kind of pizza is Donatos Pizza famous for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.
Where is Donatos Pizza located in Indianapolis?
Donatos Pizza is located at 10919 East Washington Street, Indianapolis, IN 46229.
What are the operating hours of Donatos Pizza during the week?
Donatos Pizza is open Monday through Thursday from 11:00 AM to 11:00 PM, Fridays and Saturdays from 11:00 AM to midnight, and Sundays from 11:00 AM to 11:00 PM.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
How can I order Donatos Pizza through an app?
You can order Donatos Pizza via the Donatos Pizza app available on the Apple App Store and Google Play Store.
What payment methods does Donatos Pizza accept?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa payments.
Is Donatos Pizza open on major holidays?
Donatos Pizza is closed on certain holidays, such as November 27, 2025.
Which nearby places can I visit after dining at Donatos Pizza?
After dining at Donatos Pizza, you can visit nearby places like Nothing Bundt Cakes for desserts, Athletico Physical Therapy for wellness services, or German Church Shops for shopping.
Are there other food options near Donatos Pizza on East Washington Street?
Yes, nearby food options include Arby's for sandwiches, Dairy Queen Grill & Chill for ice cream, and Dunkin' for coffee and donuts.
What nearby services can be useful for visitors to Donatos Pizza?
Nearby services include Walgreens pharmacy, Washington Street Dental Implants for dental care, and Sprint Store for mobile phone needs.