Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Hours
Reviews
3.6
249 reviews
5 stars
122
4 stars
33
3 stars
24
2 stars
14
1 star
56
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported delays in order fulfillment, with many experiencing cold food and incorrect orders.
Food Quality
While some customers praised the pizza and wings, others noted inconsistencies in flavor and temperature, with complaints about cold and dry food.
Customer Service
Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rude interactions and poor handling of complaints.
Cleanliness
The dining area received positive remarks for cleanliness, contributing to a pleasant dining experience.
Delivery Problems
Delivery service was frequently criticized for being late or unreliable, leading to customer dissatisfaction.
- JSJanet Schneck5 days ago5.0We used the private dinning room. It was clean and had several tables we could put together.
- PHPaige HardestySep 30, 20251.0I ordered at 7 am to get delivered at noon showed up at 12:30 cold and with a mutt in car. I'm disappointed and disgusted. Never again. Door dash is wild.
- VFViolet FeasterJun 13, 20253.0I ordered pickup for 6:15 pm. Didn't leave until 7 pm. I ordered a small meatlovers pizza and 5 chicken wings. I live 10 minutes away, and both had to be warmed up. All the employees there were confused, and all orders were all late coming out.
- RMRenee monieFeb 20, 20215.0I love the cauliflower crust, the customer service is amazing, the store is clean and pleasant.
- BAbrandy andreasAug 27, 20191.0So I ordered online, made sure to check that they were open. They were til 12. So I continued to order online for pickup, it said my order would be done at 11:45pm, I get there and the doors are locked and I see a car speeding up to the entrance. A guy gets out and says their closed and they don’t do pickups after 11?!?! I was like it told me to come and get it at 11:45 and I never seen that on their website. Also got a voicemail where he doesn’t even know what the reason is behind them not doing pickup after 11?!? Horrible horrible pizza place ever. I’m so unsatisfied and the fact I just moved to this location. Hire people who actually want to do their job.
Frequently Asked Questions About Donatos Pizza
What type of pizza is Donatos Pizza famous for?
Donatos Pizza is famous for their Edge to Edge® toppings on a crispy golden thin crust.
What are the operating hours of Donatos Pizza?
Donatos Pizza is open Monday through Thursday and Sunday from 11:00 AM to 11:00 PM, and Friday and Saturday from 11:00 AM to midnight.
Does Donatos Pizza offer delivery and pickup options?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
Where is Donatos Pizza located?
Donatos Pizza is located at 1465 West 86th Street, Indianapolis, IN 46260, United States.
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
How can I order pizza from Donatos Pizza using mobile apps?
You can order pizza from Donatos Pizza using their iOS app available at the Apple App Store and their Android app available on the Google Play Store.
Are there any special promotions at Donatos Pizza?
Yes, Donatos Pizza offers a special where you can add a side for just $5.
Which nearby place can I visit for a quick haircut after enjoying Donatos Pizza?
After enjoying Donatos Pizza, you can visit Tailormade Barber Lounge nearby for a haircut or grooming services.
What nearby fitness or sports facilities are close to Donatos Pizza?
Nearby fitness and sports facilities include Gymnastics on the Move, Indy Sports Performance, Dazzling Gems All-Stars, and IronFit Boxing, where you can work out or engage in sports activities before or after your visit to Donatos Pizza.
What are some nearby dining options around Donatos Pizza if I want to try different cuisines?
Nearby dining options include Pearl Bistro for American cuisine, Batman Syrian Grill and Reef Of Egypt Food and Fish for Middle Eastern dishes, and McDonald's for fast food.