Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Hours
Reviews
3.2
164 reviews
5 stars
69
4 stars
15
3 stars
11
2 stars
15
1 star
54
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
While some customers enjoyed the pizza, there were frequent complaints about food being cold, incorrect, or poorly prepared.
Staff Friendliness
Some reviews highlighted friendly staff members, but this was inconsistent, with many noting rude or unprofessional behavior.
Ordering Experience
Customers expressed frustration with the online ordering system and AI phone menu, often leading to incorrect orders or long wait times.
Cleanliness
A few customers mentioned cleanliness positively, but there were also reports of unsanitary conditions at the pickup window.
- CTcesar toledoOct 31, 20251.0Super horrible service, we ordered and over a hour later we called to where they were and it rang twice and they hung up on me
- D1DGoddess 11Oct 29, 20252.0Pizza was not Fresh. Hard
- FWFrank WatzOct 3, 20251.0Donatos now uses an AI 🤖 bot for ordering and it’s terrible!!! I will never order this way again!
- CECarlee EsperanzaSep 13, 20255.0I appreciate how the restaurant is consistent in quality across visits.
- SHSusan HodgesSep 12, 20251.0Food delivered late and had terrible customer service when I talked to the manager ranyee
Frequently Asked Questions About Donatos Pizza
What type of food does Donatos Pizza specialize in?
Donatos Pizza specializes in Edge to Edge® toppings on a crispy golden thin crust pizza, along with oven baked subs, wings, desserts, and appetizers.
Where is Donatos Pizza located?
Donatos Pizza is located at 7460 N. Shadeland Ave, Suite 600, Indianapolis, IN 46250, USA.
What are the operating hours of Donatos Pizza?
Donatos Pizza is open Monday through Thursday and Sunday from 11:00 AM to 11:00 PM, and Friday and Saturday from 11:00 AM to midnight. It is closed on the holiday November 27, 2025.
Can I order Donatos Pizza for delivery or pickup?
Yes, Donatos Pizza offers in-store pickup, delivery, and same day delivery services.
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
Does Donatos Pizza have a mobile app for ordering?
Yes, Donatos Pizza has a mobile app available for iOS and Android to place orders conveniently.
How can I contact Donatos Pizza?
You can contact Donatos Pizza by phone at +1 317-578-8722 or email at st0347@donatos.com.
Are there any coffee shops near Donatos Pizza?
Yes, there is a Starbucks coffee shop near Donatos Pizza, which makes it convenient to grab a coffee before or after your meal.
What other dining options are available near Donatos Pizza?
Nearby dining options include Caplinger's Fresh Catch, a seafood restaurant, Quiznos sandwich shop, and Chick-Fil-A, an American restaurant, providing variety for visitors.
Can I visit any wellness or healthcare providers near Donatos Pizza?
Yes, near Donatos Pizza you can find healthcare providers such as Balance Institute of Indiana for physical therapy, Magnus Dentistry, George W. Hicks, MD (ear, nose, and throat), Innate Way Wellness for mental health, and Suzanne Foley Audiology.