Donatos Pizza

3.6
339 reviews
Gotta love more™.

Business Details

5805 Sunnyside Road, Indianapolis, IN
46236, United States
(317) 823-3025
https://www.donatos.com

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Donatos Pizza
5805 Sunnyside Road, Indianapolis, IN
46236, United States

Hours

Reviews

3.6
339 reviews
5 stars
154
4 stars
66
3 stars
27
2 stars
19
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted unprofessional and rude behavior from staff, particularly management, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders and a lack of accountability for mistakes, resulting in dissatisfaction.

Food Quality

While some customers praised the taste and quality of the pizza, others complained about inconsistencies, such as cold food and incorrect toppings.

Service Speed

Several reviews mentioned long wait times for both pickup and delivery, with some orders taking significantly longer than expected.

Positive Experiences

Despite the negative feedback, there were also positive comments about friendly staff and good food, indicating that experiences can vary.
  • SD
    Sean Dwyer
    Jan 24, 2026
    5.0
    Super friendly staff and delicious food. We got the hot honey pepperoni pizza and loved it. Breadsticks were on point as always.
  • RL
    Rashad Lesure
    Jan 13, 2026
    1.0
    Came through lastnight at 11:30. Honestly I didn’t know they were closed . I pulled up to the drive through window : The guy : how can I help you Me: are yall close ? Him: what you think? Me: can I speak to the manager Him: who u think u talking to ? Me: no , I’m talking about the store manager Him: what you think I am Me: I always delt with a lady who claims to be the GM. Him: what do you want ? Me: never mind I’ll be in the morning to speak to the GM . What time will she be here ? Him: what time you think ?? Me: idk I’m asking because I have a problem with my food and I need to speak to her about it. Never mind ! What time do yall open Him: what time u think . U should know that if u come here all the time . Can’t be a GM talking like that. No way in hell. This man is out of control and probably related to the GM. I callled the store 3x this morning . No one answer. They lost my business. My money and my service !! P.S I never come early or late which is why I didn’t know their hours . I always come when I get off work which is around 330:4 o’clock . The other two ladies are nice but they wasn’t there. Honestly, he should’ve never came to the window if they were close and he was go be rude .
  • SN
    Synn Nel
    Jan 1, 2026
    1.0
    I ordered a pizza and the delivery driver put the box on ground and it was open. I tried to contact a manager and couldn't get in touch. I contacted the corporate office, I even did a survey. I didn't end up eating the pizza. That's so unsanitary and disappointing. I would prefer a reorder or refund
  • TG
    T Gonzalez
    Dec 30, 2025
    1.0
    The shift leader aka manager at this location has me fuming. How do they let her talk to people like that? FIRE her already. I wouldn’t be surprised to see this place on the news. Going to rub the wrong person the wrong way, one of these days. I mean it is Lawrence.. I would expect no less. She didn’t give me her name and appears to be trending at this location. Your breadsticks are good but not that good. Waiting for the next store to fill this location. Hopefully sooner rather than later.
  • JH
    jay harmon
    Dec 22, 2025
    2.0
    Ordered a Mariachi Chicken, they gave me beef. I called and was told to give my name and pizza would be replaced. Went back a week later and was told I have NO CREDIT. Making mistakes with no accountability.

Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza famous for?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.

Where is Donatos Pizza located?

Donatos Pizza is located at 5805 Sunnyside Road, Indianapolis, IN 46236, USA.

Brand Certified Facts from Donatos Pizza

Donatos Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 01, 2026Yext Knowledge Graph
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