Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Donatos Pizza
5650 South Franklin Road Suite 100A, Indianapolis, IN
46239, United States
Hours
Reviews
3.6
316 reviews
5 stars
155
4 stars
45
3 stars
28
2 stars
18
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant issue with customer service, particularly involving rude management and staff, leading to negative experiences for many customers.
Food Quality
Several reviews mention inconsistent food quality, including overcooked, cold, or incorrect orders, which has disappointed many customers.
Staff Friendliness
While some customers praised the friendliness of certain staff members, there are numerous reports of rude behavior from management, creating a mixed perception of staff interactions.
Order Accuracy
Many customers reported issues with order accuracy, including missing items and incorrect orders, contributing to dissatisfaction.
Wait Times
Customers frequently expressed frustration with long wait times for both pickup and delivery, often exceeding quoted times.
- EGEpic gamingDec 26, 20251.0I am a doorDasher I went to this place to pick up an order. The staff was cool, but the guy who I can only assume is the manager older white male was the rudest person I’ve ever met in my entire life. straight up, refused to give me the order and made sly comments to me the whole time this guy deserves to be fired because his behavior was completely uncalled for I have no idea how this location stays in business with him as the manager. Will never go back.
- MHMichael HarmonDec 9, 20255.0Excellent service and great staff
- CRCarl RoudebushDec 6, 20251.0I’m doing DoorDash and there’s 7 of us waiting
- CKCharles KingNov 25, 20255.0Brett Was Great, Food Was Hot And Tasty
- ZSZach StevesonNov 21, 20255.0Donato's does it right! This crew is kind, courteous, and fast (even when crazy busy). Brett and this crew truly knock it out of the park every time!!
Frequently Asked Questions About Donatos Pizza
What type of pizza is Donatos Pizza known for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.
What are the operating hours for Donatos Pizza in Indianapolis?
Donatos Pizza is open from 11:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 11:00 AM to midnight on Friday and Saturday.
Does Donatos Pizza offer delivery and in-store pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
What payment methods does Donatos Pizza accept?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa.
Where is Donatos Pizza located in Indianapolis?
Donatos Pizza is located at 5650 South Franklin Road Suite 100A, Indianapolis, IN 46239.
Is Donatos Pizza family-friendly and accessible for people with disabilities?
Yes, Donatos Pizza welcomes families and has wheelchair accessible restrooms and high chairs available.
What nearby places can I visit before or after dining at Donatos Pizza?
You can check out IRISE Martial Arts Southeast for fitness, Li's Garden for Chinese cuisine, or Franklin Road Branch Library nearby before or after your visit.
Are there other dining options close to Donatos Pizza in Indianapolis?
Yes, nearby dining options include Subway sandwich shops, The Instant Replay Cafe, and El Rodeo 24 Mexican restaurant.
Where can I find services like insurance or hair salons near Donatos Pizza?
Near Donatos Pizza, you can find insurance agencies such as Doug Hiner - State Farm and Steven Kinzie: Allstate Insurance as well as Supercuts hair salon.
How can I order pizza from Donatos Pizza?
You can order pizza through their website, or by downloading the Donatos Pizza app available on iOS and Android.