Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
426 reviews
5 stars
194
4 stars
71
3 stars
42
2 stars
36
1 star
83
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, poor communication, and rude staff, leading to frustration with the service.
Food Quality
Mixed reviews on food quality, with some praising the pizza while others complained about incorrect orders, cold food, and lack of sauce.
Management Changes
Recent management changes have led to improvements in service and cleanliness, but inconsistencies remain.
Delivery Problems
Many customers experienced issues with delivery, including late arrivals, incomplete orders, and difficulty reaching the store by phone.
- MTMichael ThomasJan 1, 20265.0Ordered a large order (16 pizzas)for an event that I had. They delivered on time, everything was cooked to order and couldn't have been more perfect. Look forward to ordering from them more!
- MSMelissa SundayDec 24, 20251.0Disappointed. Cooked Pizza, made sandwich. Then made me wait because they hadn't started wings??? Pizza was luke warm, barley. Big Don bun was wet and soggy...wings so spicy couldn't eat them. I live 2 minutes from this location. Never had this issue.
- AJAshley JacksonDec 21, 20251.0Delivery was quoted for 7:29pm, yet showed up a few minutes after 8pm with no communication from the store. Clearly made my own attempts to contact the store. Although they answered every time, I was immediately put on hold, without a chance to even speak. Every time, aside from the 4 minutes on hold, I got hung up on instead of actually being put on hold. Never got to speak to anyone, just got mediocre pizza 30 minutes late.
- MCmatt crainDec 18, 20251.0Ordered online. Drove 15 minutes for them to tell me they dont have my order ready and they still need to make it even though it was a time set order. Will not be ordering anytime in the near future
- TTTiffanie TurpenDec 9, 20251.0The pizza was burnt I got the hot chicken thinking I’m getting the ranch and pickles on it I mean I did get charged extra. Nope didn’t get that there was no sauce on it or the other pizza we got. Won’t be trying this place out again.
Frequently Asked Questions About Donatos Pizza
What kind of pizza is Donatos Pizza known for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust pizza.
Where is Donatos Pizza in Indianapolis located?
Donatos Pizza is located at 5835 Madison Ave, Indianapolis, IN 46227, United States.
What are the opening hours of Donatos Pizza?
Donatos Pizza is open from 11:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 11:00 AM to midnight on Friday and Saturday.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
How can I place an order online for Donatos Pizza?
You can order online via their website at https://www.donatos.com?location=176 or through their app available on Apple App Store and Google Play Store.
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Is Donatos Pizza family-friendly and accessible?
Yes, Donatos Pizza welcomes families, has wheelchair accessible entrances and restrooms, and provides high chairs.
Are there any nearby places where I can shop before or after dining at Donatos Pizza?
Yes, nearby places include Lynn's Fireworks for party supplies, Lynns Halloween Town for costumes, CVS Pharmacy for essentials, and Pet Valu for pet needs.
What other dining options are close to Donatos Pizza at 5835 Madison Ave?
Nearby dining options include Arby's for fast food burgers, McDonald's, Great Wall Chinese Restaurant, and Sakura Spice Asian Restaurant.
If I'm taking public transit, what nearby landmarks or services can help me find Donatos Pizza?
Nearby landmarks and services such as 5700 Madison condominiums, CVS Pharmacy, UPS Access Point location, and Kroger Fuel Center can help you navigate to Donatos Pizza.