Donatos Pizza

3.6
420 reviews
Gotta love more™.

About

Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Donatos Pizza
5835 Madison Ave, Indianapolis, IN
46227, United States

Hours

Reviews

3.6
420 reviews
5 stars
192
4 stars
71
3 stars
42
2 stars
36
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.

Food Quality

While some customers praised the pizza and subs, many noted a decline in food quality and inconsistency in orders.

Delivery Issues

Multiple customers experienced significant delays and problems with delivery, including orders being canceled or incomplete.

Management

Feedback indicated that management was often unhelpful or dismissive, contributing to customer dissatisfaction.

Atmosphere

Some reviews mentioned a clean environment and friendly staff, but others reported a negative atmosphere due to poor service.
  • EG
    Emirhan Guven
    Nov 14, 2025
    1.0
    Slowest restaurant ever. I waited in the drive-thru for 40 minutes just to pick up a medium pizza. The staff inside were on their phones and didn’t seem to care about customers or their work. Terrible service. Don’t order from here!
  • BB
    Beej Bratt
    Nov 13, 2025
    5.0
    Excellent hand tossed, sausage, and pepperoni pizzas to go!
  • LM
    Linda M
    Nov 7, 2025
    1.0
    Pizza has no sauce. Not good at all.
  • AC
    Austin Carter
    Oct 24, 2025
    1.0
    Sat waiting at the window with multiple people sitting there and being ignored. The people could at least try caring about the job.
  • CH
    Carmela Hines
    Oct 7, 2025
    1.0
    I ordered extra cheese and extra sauce. It was $16 for a 7 inch to be delivered. OK cool it’s very good. However, I didn’t know there would be so much extra sauce that it was inedible. When I pick it up, it just falls apart and sauce falls everywhere. The edges were also too crispy for my liking

Frequently Asked Questions About Donatos Pizza

What kind of pizza is Donatos Pizza known for?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust pizza.

Where is Donatos Pizza in Indianapolis located?

Donatos Pizza is located at 5835 Madison Ave, Indianapolis, IN 46227, United States.