Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
420 reviews
5 stars
192
4 stars
71
3 stars
42
2 stars
36
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.
Food Quality
While some customers praised the pizza and subs, many noted a decline in food quality and inconsistency in orders.
Delivery Issues
Multiple customers experienced significant delays and problems with delivery, including orders being canceled or incomplete.
Management
Feedback indicated that management was often unhelpful or dismissive, contributing to customer dissatisfaction.
Atmosphere
Some reviews mentioned a clean environment and friendly staff, but others reported a negative atmosphere due to poor service.
- EGEmirhan GuvenNov 14, 20251.0Slowest restaurant ever. I waited in the drive-thru for 40 minutes just to pick up a medium pizza. The staff inside were on their phones and didn’t seem to care about customers or their work. Terrible service. Don’t order from here!
- BBBeej BrattNov 13, 20255.0Excellent hand tossed, sausage, and pepperoni pizzas to go!
- LMLinda MNov 7, 20251.0Pizza has no sauce. Not good at all.
- ACAustin CarterOct 24, 20251.0Sat waiting at the window with multiple people sitting there and being ignored. The people could at least try caring about the job.
- CHCarmela HinesOct 7, 20251.0I ordered extra cheese and extra sauce. It was $16 for a 7 inch to be delivered. OK cool it’s very good. However, I didn’t know there would be so much extra sauce that it was inedible. When I pick it up, it just falls apart and sauce falls everywhere. The edges were also too crispy for my liking
Frequently Asked Questions About Donatos Pizza
What kind of pizza is Donatos Pizza known for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust pizza.
Where is Donatos Pizza in Indianapolis located?
Donatos Pizza is located at 5835 Madison Ave, Indianapolis, IN 46227, United States.
What are the opening hours of Donatos Pizza?
Donatos Pizza is open from 11:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 11:00 AM to midnight on Friday and Saturday.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
How can I place an order online for Donatos Pizza?
You can order online via their website at https://www.donatos.com?location=176 or through their app available on Apple App Store and Google Play Store.
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Is Donatos Pizza family-friendly and accessible?
Yes, Donatos Pizza welcomes families, has wheelchair accessible entrances and restrooms, and provides high chairs.
Are there any nearby places where I can shop before or after dining at Donatos Pizza?
Yes, nearby places include Lynn's Fireworks for party supplies, Lynns Halloween Town for costumes, CVS Pharmacy for essentials, and Pet Valu for pet needs.
What other dining options are close to Donatos Pizza at 5835 Madison Ave?
Nearby dining options include Arby's for fast food burgers, McDonald's, Great Wall Chinese Restaurant, and Sakura Spice Asian Restaurant.
If I'm taking public transit, what nearby landmarks or services can help me find Donatos Pizza?
Nearby landmarks and services such as 5700 Madison condominiums, CVS Pharmacy, UPS Access Point location, and Kroger Fuel Center can help you navigate to Donatos Pizza.