Customers frequently reported slow service, long wait times, and incorrect orders, particularly in the drive-thru.
Food Quality
Mixed reviews on food quality, with some customers praising specific items while others complained about incorrect orders and poor preparation.
Cleanliness
Numerous complaints about the cleanliness of the establishment, with some customers describing it as dirty and unsanitary.
Staff Behavior
Feedback on staff behavior was inconsistent, with some praising friendly service while others reported rudeness and lack of professionalism.
Operational Hours
Customers expressed frustration over inconsistent operational hours and the restaurant being closed during posted hours.
SA
Syed Ali
Aug 30, 2025
1.0
Use to be a Dairy Queen, now sobering else but still looks like a DQ
BW
Brian W
Jul 21, 2025
1.0
One of these pictures is what a banana split is supposed to look like the rectangular tray in the other picture is what I got charged almost $9 for. No chocolate no pineapples no whipped cream, I can barely afford this and I feel that I just got robbed literally!
AM
Alex Molina
Jun 18, 2025
5.0
Hitn
PC
Purna Chandra
Nov 10, 2024
5.0
This place is awesome service , I will visit again.
Thanks
SG
Steven Gearhart
May 31, 2020
1.0
This place is the worst every time. Nearly 10 minutes wait per car in drive through and there is a good chance you'll still get the wrong stuff. Dairy Queen - For nearly $10 for a meal, you too can experience fast food roulette!
Is the Dairy Queen Grill & Chill at 6320 W 38th St currently open?
This Dairy Queen location is temporarily closed at the moment.
What are the operating hours of this Dairy Queen location?
This location is closed every day of the week for now.
Where is this Dairy Queen located?
It is located at 6320 W 38th St, Indianapolis, IN 46254-2964, USA.
What services does this Dairy Queen offer when open?
Services include booster seats, high chairs, restrooms, drive-thru, mobile ordering and rewards, family-friendly seating, and mobile deals.
What are some popular menu items at this Dairy Queen?
Popular items include Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes & malts, and DQCakes.com products.
How can I place an order for pickup from this Dairy Queen?
You can place an order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/2776.
Is this Dairy Queen family-friendly and suitable for children?
Yes, the location welcomes families and children with kid-friendly options and seating with high chairs and booster seats.
Are there other restaurants near this Dairy Queen where I can grab a meal?
Nearby restaurants include Shrimp Hut (seafood), Everest Momo House (Himalayan Nepalese cuisine), Ming Jiang (Chinese food), Subway (sandwiches), and El Taquero De La 46 (Mexican).
What nearby places can I visit after or before coming to this Dairy Queen?
You can visit local places such as Eagle Creek Chiropractic PC for health services or The Home Depot for home improvement needs.
Are there convenient transit or fueling options near this Dairy Queen?
Yes, nearby gas stations like Circle K, Shell, Marathon, Mobil, and 76 offer fueling and convenience store services to assist your visit.