Business Details
About
Mexican Restaurant
Chipotle 96th Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
579 reviews
5 stars
279
4 stars
128
3 stars
54
2 stars
41
1 star
77
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported that the restaurant was dirty, with unsanitary conditions in the dining area and food preparation areas.
Portion Sizes
Many reviews indicated that portion sizes were consistently small, with customers feeling they were not receiving adequate amounts of food for the price paid.
Customer Service
Customer service was frequently criticized, with reports of rude staff, lack of attention, and poor handling of orders.
Food Quality
There were mixed reviews on food quality, with some customers enjoying their meals while others reported issues such as stale chips, cold food, and incorrect orders.
Ingredient Availability
Customers noted that the location often ran out of key ingredients, leading to dissatisfaction with their orders.
- LNLawrence Nauta4 days ago5.0Best Chipotle we've visited, polite, hekpful
- AVArays ValdespinoNov 11, 20255.0Me encanta la comida de este lugar
- RBR BeckNov 6, 20255.0Great customer service Ashley was AWESOME!
- JOJOSHUA OTTINGERNov 6, 20251.0As you can see, I don’t usually write too many negative reviews because in general I think they’re useless. I never write one if the people are willing to fix things while I’m there. Ordered food, including a drink. Walked around to get iced tea and found out they don’t have any… Asked if they had some behind the counter, and got the response “we didn’t bother to make any today“. Asked for a refund since they charge over three dollars for a drink. Denied, as I’d have to wait 15 to 30 minutes for a store manager. I asked if I could simply exchange it for something else that I actually wanted to drink like the beverages in the cabinet behind them. Yes, but I’d still have to wait for the store manager because they can’t do that. I ask several people if they would do the right thing and let me exchange my drink. The main counter person said, and I quote “I don’t care, ha ha!“ And walked off. I asked them repeatedly if they would help me do the right thing. They ignored me. You wonder why people flip out in public? It’s a crew like this. I had to spend 20 minutes on the phone with a corporate helpline (also subpar) to get my three dollars back. In addition, the counters were filthy, the people were not wearing proper PPE and hairnets, and the dining room was trashed. Nearly didn’t eat my food when I got home. Tried calling the store several times, but the store manager never picked up. Do they even have a store manager?
- KAKristyn ArtkaOct 29, 20252.0The front line was not clean when I came into this store. the pans needed to be changed to make it look more presentable and items needed to be married. things were out on the main line and instead of taking the time to get fresh cold side items it was taken from another line and my bowl was closed before asking if I was finished adding anything. I asked to have cheese added to check to see if the things from the to go were actually added. the queso I got as a side wasn’t even filled all the way hence the picture below. If I am paying for the side I’d expect it to be filled to the top not 75% out of the cup! Usually when I go to this location it is good but today at 2pm it wasn’t a friendly or clean environment.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on 96th Street serve?
Chipotle Mexican Grill is a fast-casual restaurant known for customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Where is Chipotle Mexican Grill located on 96th Street?
It is located at 4625 E 96th St, Marion, Indianapolis, IN 46240, United States.
What are the opening hours of Chipotle Mexican Grill on 96th Street?
The restaurant is open daily from 10:45 AM to 9:00 PM.
Does Chipotle on 96th Street offer delivery and pickup options?
Yes, Chipotle offers both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill 96th Street?
You can order online via their website at https://order.chipotle.com or through the Chipotle app available on the App Store.
Does Chipotle Mexican Grill on 96th Street cater for events?
Yes, Chipotle offers catering services, as well as gift cards and accepts credit cards for payment.
How can I contact Chipotle Mexican Grill 96th Street by phone or email?
You can call them at +1 317-575-8292 or email at in.0571.96thstreet@chipotle.com.
What are some nearby dining options around Chipotle Mexican Grill 96th Street?
Nearby dining options include 96th Street Steakburgers, Joella's Hot Chicken, Arni's Restaurant, Dick's Bodacious Bar-B-Q, Stacked Pickle, and Jasmine Thai Restaurant.
Are there any fitness or wellness centers near Chipotle Mexican Grill 96th Street?
Yes, Evolve Personal Training and Invigorate Spa are nearby fitness and wellness centers you can visit before or after your meal.
Where can I find shopping options close to Chipotle Mexican Grill on 96th Street?
Nearby shopping includes Ferguson Appliance Gallery, Pella Windows and Doors, Elsmore Swim Shop, The Mom's Garden Flowers and Gift, and Parti Pak Liquors.