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Brand Certified

Chipotle Mexican Grill

3.6
(864 reviews)

About

Mexican Restaurant
Chipotle Castleton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5320 E 82nd St, Indianapolis, IN
46250, United States

Hours

Reviews

3.6
864 reviews
5 stars
390
4 stars
166
3 stars
73
2 stars
49
1 star
186

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, with many expressing frustration over unacknowledged orders and lack of urgency.

Food Quality

Numerous reviews highlighted issues with food quality, including old or overcooked items, small portions, and missing ingredients.

Cleanliness

The restaurant's cleanliness was a major concern, with many customers noting dirty tables, floors, and food preparation areas.

Staff Attitude

While some staff members were praised for their friendliness, many reviews indicated a lack of professionalism and poor customer service from several employees.

Inconsistency

Frequent reports of being out of key ingredients and inconsistent food preparation led to a disappointing experience for many customers.
  • HJ
    Heather Johnson
    Feb 4, 2026
    4.0
    Good food, nice staff
  • KS
    Kimberly S.
    Jan 21, 2026
    5.0
    I’m rating this particular Chipotle location because of the service I received from one of the employees. I have a severe allergy to avocados. Before placing my order, I let the employee standing before me know about my allergy. This particular employee looked a bit dazed and confused. That employee glanced at the food line and looked back at me but didn’t say or do anything to prepare for my order. Maya saw and heard the conversation and immediately stepped up saying that she would take my order. Maya took off her gloves, washed her hands, cleaned the counter surface in front of the employees, washed her hands again, put gloves, on lay down 2 sheets of foil (side-by-side to prevent my tortilla from touching any surface) and then was ready to make my burrito. That alone gets two thumbs up and five stars. 👍👍⭐️⭐️⭐️⭐️⭐️. As a customer who unfortunately has a food allergy, I felt safe and protected. I felt seen and understood. I really hope this location acknowledges Maya, and I hope that she receives a statement from Chipotle corporate on her professionalism, taking command of a situation, food handling, and care for customers. Thank you, Maya. Date of service was December 26th or 27th, 2025.
  • NM
    Natalie Maldonado
    Jan 19, 2026
    1.0
    this chipotle never fails to disappoint me. First of all the lady making my bowl puts the smallest amount of rice then proceeds to give me the driest left over steak then I ask for lettuce and she puts like a pinch of lettuce in my bowl then she made my boyfriends burrito and she couldn’t wrap it so another employee came to help and he was just playing around with it trying to teach her how to wrap but the way he just kept taking long and rewrapping it for her to learn just made me and my boyfriend lose our appetite I just overall don’t like this location the food and service quality is just horrible.
  • HP
    Hillary Pleake
    Jan 17, 2026
    1.0
    There's no point in ordering pickup because they're going to do the 10 people in line before they ever consider making your food, second time this has happened here Also double the protein is more like single serve portion
  • MM
    Mason M (Mason)
    Jan 3, 2026
    1.0
    I usually don't bother leaving 1 star reviews but this was just such a comically bad experience I have to write about it. I visited about 2 months ago and I still think about it. My SO and I arrive for lunch, we mobile ordered ahead 15 minutes prior, 2 Chicken Quesadillas with Brown Rice, White Rice, and Black Beans as the sides. The food wasn't ready, no big deal so we sit down and wait. Just sitting at the tables you can tell that it was wiped down with dirty water. There is a residual stench radiating from it. After about 10 minutes, we notice most of the staff isn't doing anything, there is a single guy in the back with a Bluetooth speaker blasting music, one guy is doing prep, cashier and the 2 counter people are standing around socializing with each other. They will make eye contact with you but won't go out of their way to engage with you. I go up to the cashier and ask if they received a mobile order for "SO's name" and they confirmed they did. I asked if they had made it and the cashier went in the back to ask if they had. She comes back and tells me they didn't and starts making it. After 5-6 of fumbling around she gets someone to come help her make the quesadilla because she doesn't know how. They both start working on it and they ask: "Does the chicken go inside the quesadilla?" ????? I'm simply baffled at this point. I responded with "yes" and they eventually got out the order but the entire experience felt like walking into a play where all of the actors had no idea what role they were assigned or what their lines were. It's closer to a circus than it is a functioning restaurant. Not sure if its a lack of training or management or a lack drive to work properly but I highly recommend stopping at any other chipotle nearby.

Brand Certified Facts from Chipotle Mexican Grill

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