Business Details
About
Mexican Restaurant
Chipotle Castleton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
857 reviews
5 stars
389
4 stars
163
3 stars
73
2 stars
49
1 star
183
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted a consistently dirty atmosphere, with unclean tables and food spills reported.
Service Quality
Customers frequently mentioned poor service, including rude staff and long wait times, particularly during busy hours.
Food Availability
Many reviews noted that the location often runs out of key ingredients, leading to dissatisfaction with meal options.
Portion Sizes
Several customers expressed disappointment with small portion sizes relative to the price paid.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
- MMMason M (Mason)Jan 3, 20261.0I usually don't bother leaving 1 star reviews but this was just such a comically bad experience I have to write about it. I visited about 2 months ago and I still think about it. My SO and I arrive for lunch, we mobile ordered ahead 15 minutes prior, 2 Chicken Quesadillas with Brown Rice, White Rice, and Black Beans as the sides. The food wasn't ready, no big deal so we sit down and wait. Just sitting at the tables you can tell that it was wiped down with dirty water. There is a residual stench radiating from it. After about 10 minutes, we notice most of the staff isn't doing anything, there is a single guy in the back with a Bluetooth speaker blasting music, one guy is doing prep, cashier and the 2 counter people are standing around socializing with each other. They will make eye contact with you but won't go out of their way to engage with you. I go up to the cashier and ask if they received a mobile order for "SO's name" and they confirmed they did. I asked if they had made it and the cashier went in the back to ask if they had. She comes back and tells me they didn't and starts making it. After 5-6 of fumbling around she gets someone to come help her make the quesadilla because she doesn't know how. They both start working on it and they ask: "Does the chicken go inside the quesadilla?" ????? I'm simply baffled at this point. I responded with "yes" and they eventually got out the order but the entire experience felt like walking into a play where all of the actors had no idea what role they were assigned or what their lines were. It's closer to a circus than it is a functioning restaurant. Not sure if its a lack of training or management or a lack drive to work properly but I highly recommend stopping at any other chipotle nearby.
- NCNikita ChestnutDec 29, 20251.0Dirty atmosphere the staff the presentation of the food wasn’t good and the counter tops were messy not impressed
- THTim HebenstreitDec 26, 20251.0Too much bad to explain. I honestly Can't think of anything positive to say. bad food and a dirty atmosphere
- EEEbonyDec 15, 20255.0purchased a Carne Asada bowl today. Everything was a 10/10 from the customer service, food and cleanliness of the store.
- KCKayla CollinsNov 30, 20251.0They charged me extra for sour cream and vinaigrette then didnt give it to me. i went back asking for it and the woman tried to argue me down that they cant give it to me and would not guve me a refund. I paid $18 for a bowl .
Frequently Asked Questions About Chipotle Mexican Grill
What types of food can I expect at Chipotle Mexican Grill in Castleton?
Chipotle Castleton offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill at 5320 E 82nd St?
Chipotle Castleton is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Castleton offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for your convenience.
Can I order Chipotle Castleton food online or via a mobile app?
Yes, you can order online through their website or use the Chipotle app available on the Apple App Store.
How does Chipotle Castleton ensure the quality of its food?
Chipotle follows 'Food with Integrity' principles by using only 53 real ingredients sourced from farms that practice humane and sustainable methods.
What payment methods are accepted at Chipotle Castleton?
They accept credit cards and offer gift cards for payment.
Is Chipotle Castleton a welcoming place for the LGBTQ community?
Yes, Chipotle Castleton welcomes LGBTQ customers and emphasizes inclusivity.
Where is Chipotle Castleton located, and how can I contact them?
They are located at 5320 E 82nd St, Indianapolis, IN 46250. You can contact them at +1 317-913-1425 or via email at IN.2831.Castleton@chipotle.com.
What nearby places can I visit before or after dining at Chipotle Castleton?
You can visit nearby places such as Perkins Restaurant & Bakery for breakfast or brunch, or enjoy a haircut at Sport Clips Haircuts of Castleton Crossing before your meal.
Are there other dining options close to Chipotle Castleton?
Yes, nearby dining options include Sake Maru for Japanese cuisine, Tandoor & Tikka for Pan-Asian dishes, and White Castle for quick American fast food.