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Brand Certified

Chipotle Mexican Grill

2.8
(370 reviews)

About

Mexican Restaurant
Chipotle Emerson Ave & County Line is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
8705 S Emerson Ave, Indianapolis, IN
46237, United States

Hours

Reviews

2.8
370 reviews
5 stars
113
4 stars
37
3 stars
29
2 stars
31
1 star
160

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including stale, cold, or poorly prepared items, and a lack of freshness.

Stock Availability

Many reviews highlighted that the location often runs out of essential ingredients, leading to customer dissatisfaction.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unclean tables and floors, contributing to a negative dining experience.

Customer Service

Feedback indicated that staff were often rude or inattentive, with several customers expressing frustration over poor service.

Portion Sizes

Several reviews mentioned inconsistency in portion sizes, with some customers feeling shortchanged on their orders.
  • MJ
    Mary jimenez
    Feb 16, 2026
    1.0
    The staff here has like an uncaring attitude and they barely add food, they act like it’s coming out of their paycheck. It ended up being $25 for 1 plate
  • HF
    Hernandez Family
    Feb 11, 2026
    4.0
    The carne asada is so good. I order a burrito with carnes sada guac, pico and cheese and a coke and I pay almost $30
  • WS
    Wilkyn Sosa
    Feb 8, 2026
    1.0
    Nothing good to say about this location.
  • TJ
    Tyeshia Jones
    Feb 6, 2026
    1.0
    This place is terrible. I’ve gone a couple of times and same experience. Staff is always RUDE! Food quality is always terrible or they are out of stock. just avoid the headache and disappointment honestly.
  • DM
    DJ CASPER SPIN MASTER
    Jan 16, 2026
    1.0
    Its sad how this place is ran. This place needs be management. All the pans empty then they want to serve you scraps from the bottom of the pan. Then when asked if they has more the excuse was no we close in an hour. No lettuce no nothing on the cold side. The night Crew is horrible

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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