Chipotle Mexican Grill

2.8
350 reviews
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About

Mexican Restaurant
Chipotle Emerson Ave & County Line is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
8705 S Emerson Ave, Indianapolis, IN
46237, United States

Hours

Reviews

2.8
350 reviews
5 stars
107
4 stars
35
3 stars
26
2 stars
31
1 star
151

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including stale chips, overcooked meat, and inconsistent portion sizes.

Cleanliness

Multiple reviews highlighted the restaurant's poor cleanliness, with dirty tables, floors, and food preparation areas.

Service Issues

Many customers experienced rude or inattentive staff, long wait times, and problems with order accuracy.

Ingredient Availability

Numerous complaints about the restaurant being out of essential ingredients, leading to dissatisfaction with meal options.

Overall Experience

Overall, the location received a significant number of negative reviews, with many customers expressing disappointment and advising others to avoid it.
  • KC
    Kerry Ideman (chasnfireflies)
    4 days ago
    4.0
    I am kind of new to Chipotle. The service was friendly and quick. The dining room is cozy and was clean overall. We did not have to wait to be served. The menu is a little confusing but if you know what you want, it's good. A lot of options available. The one thing that I felt a little underwhelmed about was that much of the food was lukewarm at best and not very fresh. I kept thinking ,oh they must heat it up at the end. That isnt the case. Everything tasted good but like it was yesterday's reheats that needed to go back in the microwave.
  • PB
    P B
    Nov 5, 2025
    1.0
    What is the issue with this Chipotle establishment? The food lacks flavor. The chicken was undercooked on one side and overcooked on the other. The beans, corn, and tomatoes were excessively watery in the bowl. Have these individuals ever compared their experience with Chipotle from another location? I encountered the same problem when I tried it when it first opened, and I discontinued my patronage. The same issue arose after three years. It is ridiculous.
  • CC
    Casey
    Nov 3, 2025
    1.0
    When I came in there was only one other person in there.. I got one bowl to go… the chicken was rubbery the beans were hard and not cooked all the way.. I didn’t even want to eat past the three bites I took..
  • DR
    Dee Reid
    Nov 2, 2025
    5.0
    Served me well to visit at the time I did. Most Chipotles do well with their food. I was left satisfied.
  • JJ
    JonBon
    Oct 14, 2025
    4.0
    Pretty good servings and great steak and drinks.

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill at Emerson Ave & County Line serve?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients using 53 real ingredients without artificial additives.

What are the opening hours for Chipotle Mexican Grill at 8705 S Emerson Ave, Indianapolis?

The restaurant is open every day from 10:45 AM to 10:00 PM.