Mixed reviews on customer service; some praised staff like Ricky for being friendly and helpful, while others reported poor service and lack of attention.
Food Quality
Food quality is generally praised for being fresh and flavorful, but there are complaints about undercooked lentils and incorrect orders.
Cleanliness
The restaurant is noted for being clean and welcoming, contributing positively to the dining experience.
Order Accuracy
Frequent issues with online order accuracy and missing items, leading to customer dissatisfaction.
RP
Rachel Platt
3 days ago
1.0
I love Cava but the quality at this location is not up to par. The bowls we were served had so much dressing on them that it was pooling at the bottom of the bowl and the lettuce was drenched and extremely soggy. Disappointing for the price point.
ML
Marlena Leininger
4 days ago
3.0
Good food and good service but my god it was pretty dirty in there when I went. Food all over the counters and floor and nobody seeming to do anything about it. Hope it was just an off night
MM
Mikayla Messinger
Jan 2, 2026
1.0
This location seems to deviate from the norm. The food was exceptionally mid (there was also a hair in the food), several items were totally unavailable (all specialty drinks and falafel) although the establishment was not due to close anytime soon, and the service was quite slow and unsatisfactory. A few of the staff members were quite kind and attentive, however, the employee at the register was neither. They ignored customers, was quite unfriendly, did not fulfill orders correctly and was very inattentive of the out of stock menu items and thus the customers order requests. Aside from this, the location is small and uncleanly. Tables were very obviously not cleaned, and there were only five of them. I would not recommend coming here unless you are prepared to be dissatisfied.
AA
Aj Abraham
Dec 30, 2025
1.0
I am very dissatisfied with the customer service at CAVA. As a first-time visitor, I received no guidance, suggestions, or help with the menu. The employees were rude, unwelcoming, and did not smile or make any effort to assist. The overall attitude made the experience uncomfortable and disappointing. Good customer service is essential, especially for new customers, and this location fell far below expectations. Based on this experience, I will not be returning.
SP
Samantha Powers
Dec 17, 2025
2.0
Service is shockingly bad and out of half of the toppings. I was only there to pick up several gift cards and ended up leaving empty handed and will go elsewhere for giftcards. The people who were being served in line asked for toppings and every other one was out. I waited for over 15 minutes at the counter with 4 people behind the counter (none of them acknowledged me or said they might be with more shortly or even say that it would be a while which would be appreciated more than just being ignored). Totally understand being busy and doing other tasks but just a heads up on the situation and status of when I might be helped would have been appreciated.
CAVA is a fast-casual Mediterranean restaurant serving customizable greens, grains bowls, salads, and pitas.
When will CAVA at 801 W 10th Street in Indianapolis open?
CAVA is scheduled to open on August 1, 2025.
What are the normal operating hours for CAVA?
CAVA is open daily from 10:30 AM to 10:00 PM.
Is CAVA open on major holidays?
CAVA is closed on Thanksgiving Day (Nov 27, 2025), Christmas Eve (Dec 24, 2025), and Christmas Day (Dec 25, 2025).
Can I order food from CAVA online or via mobile apps?
Yes, you can order ahead online via https://order.cava.com/stores or use the CAVA mobile app available on Android and iOS devices.
What payment methods does CAVA accept?
CAVA accepts American Express, Cash, Discover, MasterCard, and Visa.
Does CAVA accommodate dietary preferences such as vegetarian or organic?
Yes, CAVA serves vegetarian and organic options on its menu.
Are families with children welcomed at CAVA?
Yes, CAVA welcomes families and children and also offers a children's menu.
What nearby food options are available around CAVA at 801 W 10th Street?
Nearby food options include Arby's, Marco's Pizza, Quiznos, Sushi Boss, Donatos Pizza, Naf Naf Grill, Insomnia Cookies, Blaze Pizza, Subway, Papa John's Pizza, and Taco Bell, offering a variety of cuisines from fast food to pizza and Asian fare.
Are there nearby landmarks or accommodations customers can visit or stay at near CAVA?
Yes, nearby landmarks and accommodations include the Indiana Flats & Townhomes and Campus Apartments hotel, which can be convenient for visitors to the area.
Where can I find an ATM near CAVA?
There is a Huntington Bank ATM (Walk Up) located near CAVA at 801 W 10th Street for your banking needs.