Numerous customers reported slow service, long wait times, and unhelpful staff, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted issues with food quality, including cold, undercooked, or poorly prepared items, as well as complaints about incorrect orders.
Cleanliness Concerns
Several customers noted unsanitary conditions, including sightings of cockroaches and dirty tables, which significantly impacted their dining experience.
Mixed Staff Experiences
While some customers praised individual staff members for their excellent service, others reported rude or inattentive behavior from servers.
IA
Indy Anon
1 day ago
1.0
I had a really disappointing experience with Buffalo Wild Wings and won’t be returning.
I ordered 20 wings (10 medium, 10 Jammin’ Jalapeño), mixed, along with a large order of fries. When I got home, while the flavors were correct, all 20 wings were drums — not a single flat. On top of that, the wings were barely sauced. You could clearly see dry patches, like the sauce was just squeezed on instead of the wings being properly tossed.
I called the store and spoke with Jason, the manager, who told me he would remake the wings if I brought them back. I asked that the fries also be remade since they’d be cold by the time I drove back again, and he agreed.
After driving back to the store (10 minutes each way, twice), I received the remade wings — but once again, they weren’t right. Out of the 20 wings, there were only 5 flats total (2 in the medium and 3 in the Jammin’ Jalapeño). On top of that, no fries were brought out at all, even though they were supposed to be remade. It seems the counter staff wasn’t informed.
There was no offer to compensate for the inconvenience — just a remake after multiple mistakes, extra driving, and wasted time because of poor quality control.
Between the incorrect order, poorly sauced wings, missing items, and lack of accountability, this was a frustrating experience from start to finish. I won’t be going back to Buffalo Wild Wings.
GT
Gunner Thompson
4 days ago
5.0
What can I say, they are experts in the art of serving great wings... So many styles, flavors, etc. you can't go wrong!
KK
Kimmung Kim
Dec 23, 2025
1.0
This is my go-to place because they are close. Unfortunately, they tend to miss the sides, dips, all the smaller items pretty often. It’s gets pretty frustrating when you order to-go and get all excited when you get home just to find out you didn’t get your full order.
EJ
Eric Jackson
Dec 22, 2025
1.0
My church group went to this restaurant in late November 2025. We had to wait 45 minutes for our our meal order and refills on our drinks. When we got our food it was ice cold. The waitress went to the kitchen and disappeared for 30 minutes stating she was going to get us warm food. I saw her hanging outside the kitchen and asked her if I could get a refill. The kitchen staff told the manager I went into the kitchen. I never stepped foot in the kitchen. The manager came out of the kitchen and approached my church group and told us he would comp our meals. We told him we didn't want our meals comped. We were willing to pay for hot food. He disappeared for over 30 minutes and came back without our food. He told us that they could not meet our standards. I said to him that we only wanted hot food and he then stated he could not meet our standards. He then accused me of coming in the prior week having the same issue with the food. I advised him that it was my first time there at their establishment. He then stated to my friends and I that we are banned from their location and banned from ordering on line. We reached out to the District Manager and he stated he would reprimand the Manager and send us gift cards . He did not do so. It is obvious that BW3'S does not care. This place should be shut down.
AJ
Ashley Jean
Dec 3, 2025
1.0
Tiny Wings and CockRoaches!!
We dined in here and saw a big roach crawling from the wall and onto our table! I smashed it with a paper towel and its guts got everywhere. about 2 minutes later ANOTHER cockroach ran across our table and around our arms to our food.
I've worked in the restaurant industry and I know that even seeing one cockroach in the dining area means a problem (let alone two!) They can usually be found by storage items in the back of a restaurant, but when they are in the dining room usually there is an infestation going on.
Staff blamed the cockroaches as coming from Michaels Craft store next door after moving Christmas stuff around......BUT I see there are plenty of other reviews that saying cockroaches are here too over the past year, which is why I decided to leave a review because the problem is not getting fixed (clearly).
Our server was very sweet. High menu prices like these we should not have to have roaches on us or near our food.
The chicken wings were also very small in size and lukewarm :/
We love this place and haven't been in a few months.
So disappointing:(
Will not be back to this location anytime soon.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Indianapolis specialize in?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.
What are the hours of operation for Buffalo Wild Wings in Indianapolis?
Buffalo Wild Wings is open Monday through Friday from 10:30 AM to 11:59 PM, and on Saturdays and Sundays from 10:30 AM to 11:59 PM with additional hours from midnight to 1 AM.
Where is Buffalo Wild Wings located in Indianapolis?
Buffalo Wild Wings is located at 8020 North US 31, Indianapolis, IN 46227, USA.
Is Buffalo Wild Wings in Indianapolis currently open?
Yes, Buffalo Wild Wings in Indianapolis is currently open.
Can I order takeout from Buffalo Wild Wings in Indianapolis?
Yes, Buffalo Wild Wings offers takeout service.
How can I contact Buffalo Wild Wings in Indianapolis?
You can contact Buffalo Wild Wings at +1 317-881-7500.
Are there any medical facilities near Buffalo Wild Wings in Indianapolis?
Yes, nearby medical facilities include South 31 Family Care, St. Francis Hospital & Health Centers, and Franciscan St. Francis Behavioral Health Services, which can be helpful for customers visiting the area.
What are some nearby places to visit around Buffalo Wild Wings in Indianapolis?
Nearby places include St. John's United Church of Christ and Faith Community Church for those interested in local religious organizations, and CLEAN by Deering for dry cleaning and auto detailing services.
Is there a veterinarian near Buffalo Wild Wings in Indianapolis if I need pet services?
Yes, VCA Swengel Animal Hospital is nearby and offers veterinary and diagnostic services for pets.
What categories best describe Buffalo Wild Wings in Indianapolis?
Buffalo Wild Wings is categorized as a Chicken Wings Restaurant, Sports Bar, Restaurant, and Takeout restaurant.