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Arby's

4.0
(708 reviews)
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Business Details

5607 W 86 St, Indianapolis, IN
46268, United States
(317) 879-0128
http://www.arbys.com/locations/us/in/indianapolis/5607-w-86-st/store-6566
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5607 W 86 St, Indianapolis, IN
46268, United States

Hours

Reviews

4.0
708 reviews
5 stars
319
4 stars
213
3 stars
92
2 stars
29
1 star
55

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported rude or unhelpful service, including instances of employees being dismissive or aggressive.

Food Quality

There were numerous complaints about food quality, including cold items, burnt fries, and unsatisfactory sandwiches.

Positive Experiences

Some customers praised the friendly staff and quick service, highlighting specific employees for their excellent customer service.

Cleanliness and Maintenance

Several reviews mentioned cleanliness issues and poor conditions of the parking lot, indicating a need for maintenance.
  • MS
    megan smith
    Jan 17, 2026
    1.0
    Ordered online for pick up, was called about 5 minutes later telling me they cant make my order and they won't refund it either. If you have it available on your platform to order it should be available, if you have a reason you cant make the order you are required to refund the customer as its not my fault you cant make my food. Then you hang up because I want my refund. I come to the establishment and an employee is sitting on the counter and again denied my refund or my food. Absolutely will not be back and i will be informing the heath department as it is unsanitary to be sitting on counters that food goes on. This location obviously needs to fire the entire crew General manager and all and start over.
  • KV
    Kim Veal
    Nov 12, 2025
    1.0
    I used the drive thru. After receiving my order, checked my bag for what I received. The employee immediately came back to the window and told me "To get off his clock". I guess only certain people have the right to check their order. Don't worry I won't be on your clock again. Really a Zero rating for your store at 86th & Zionsville Road.
  • LA
    Luis Aragon
    Nov 7, 2025
    5.0
    Sandwiches were great!
  • CB
    Cory Bush
    Oct 12, 2025
    5.0
    Food was great for a late night choice
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Brand Certified Facts from Arby's

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