Arby's

4.0
980 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
25 S Franklin Rd, Indianapolis, IN
46219, United States

Hours

Reviews

4.0
980 reviews
5 stars
454
4 stars
248
3 stars
144
2 stars
58
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed; some report friendly and attentive service, while others mention rudeness and disinterest.

Food Freshness

Many customers appreciate the hot and fresh food, but there are numerous complaints about cold or poorly prepared items.

Cleanliness

The restaurant is generally noted for its cleanliness, although some reviews mention areas needing attention.

Operational Issues

Several customers express frustration with inconsistent hours and service availability, including early closures and long wait times.

Food Quality

While some customers enjoy the food, others report a decline in quality and taste, particularly with signature items.
  • LH
    laurel holland
    Dec 28, 2025
    1.0
    Ordered a beef and cheddar sandwich,there’s was no cheese and the beef was all ground up. Looked like what’s left on the slicer after slicing a bunch of meat. Never going back! It was disgusting!
  • YL
    Yaky Lemus
    Dec 14, 2025
    1.0
    Si pudiera no dejaba ni una estrella solo porque no se puede comentar sin nada, la mujer que está en la ventanilla atendiendo pésimo servicio me hizo caras feas como que le halla hecho algo y me dio la orden tirada abusiva no entiendo porque hay gente trabajando servicio al cliente sino saben atender 😡
  • DS
    David Strayhorn
    Oct 16, 2025
    4.0
    Good hot fresh
  • HC
    Hilary Cain
    Oct 7, 2025
    5.0
    Ordered online haven't been to Arby's in a while cause of bad food at another location but went ahead and tried out this location, food was fresh and came fast. Will try this location again
  • SR
    Sweet Sinay's Reviews
    Sep 2, 2025
    4.0
    Sometimes fast food restaurant workers seem disinterested and unenthusiastic about their jobs. I am not judging them. If I were in their shoes, I might feel the same. Be that as it may, that is not the case here. Very friendly staff and a very welcoming atmosphere. Many of the customers appear to be regulars, as well. The food is standard Arby's fare, nothing too exciting but reasonably priced. The ham sliders were remarkably small but for the price, they were acceptable. In a nice touch, the sauces were still in old school pumps, unlike some other Arby's where they have switched to small packages. Be sure to enjoy the silly slogans accompanying each sauce "faucet". Pro Tip The restrooms are down a considerably (ridiculously?) long hallway. If you get good service and enjoy the food, be sure to ring the bell. We did....and we did!