Arby's

4.0
772 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2130 E County Line Rd, Indianapolis, IN
46227, United States

Hours

Reviews

4.0
772 reviews
5 stars
382
4 stars
174
3 stars
96
2 stars
47
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others reported rudeness and lack of attention.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others received cold or incorrect orders.

Cleanliness

Concerns about cleanliness in the dining area and bathrooms, with some reports of dirty tables and floors.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect orders.

Wait Times

Long wait times reported in both drive-thru and dining areas, with some customers leaving due to lack of service.
  • JC
    Just Like Family care
    Dec 11, 2025
    1.0
    We had a company luncheon and we decided to go to Arbys for lunch. When we arrived we were told that they did not have any ROAST BEEF AT THE TIME. How do ARBYS run out of roast beef?
  • AZ
    Amber Zawisza
    Dec 7, 2025
    4.0
    Alexus was very friendly & helpful. The wrap was less than 1/2 full w/a chicken strip & lots of lettuce. Restaurant was decorated tastefully
  • AO
    Alex Oppedahl
    Nov 24, 2025
    5.0
    Shelby at this location was so nice to me even though I showed up like 5 minutes before close 😭 I’ve work many years in food service management so I know how annoying that is lol. Food was great, attitudes were great, store looked clean. 10/10
  • JM
    Jaden Miller
    Nov 23, 2025
    1.0
    Wow, where do I even start? I placed an order ahead at 8:46. I arrived at about 8:48, and I was asked to pull into a spot. Sure, no problem. I waited probably close to 15 minutes before a woman came out with our food. I’ve been to Arby’s many times, and the bag is usually relatively hot, but this was not. My bag was not even warm. I opened the bag to feel the items, and they were warm at best. I go inside and simply asked for a refund. I initially could not had been nicer if I tried. I simply asked for a refund as the items were cold, and the employee told me that “we just made it”. I explained that I have been at the hospital for the last few days for the birth of my daughter, and I was not in the mood to argue. She told me again that they were just dropped, and I said that I just want my money back. She grabs her manager, who begins to phone out as far as what to do. I overheard the employee very loudly talk to her colleagues about how “she just made it” and about how “he gave me some sob story”. I’m sorry that I offended a chef by criticizing her work, but it is really not that serious. However, to sit there and speak poorly about and mock a customer who was A. polite and B. offering rationale is unreasonable. I would implore management to watch footage if it’s available. I was absolutely in the wrong about what I said after hearing what she said, but the professionalism, or lack-thereof, actually leaves me astonished. To add insult to injury, why are there so many homeless people just chilling in the lobby? What are y’all doing in there? I’ve been coming here for years and I will never be at this location again.
  • TW
    Tammy “Peggy sue” W
    Nov 16, 2025
    1.0
    Stopped by the drive up window a few day's ago and got a 5pc Steak nuggets to take home and fix a baked potato and veggie to go with it. I got home opened it up and laughed so hard to keep my blood pressure from shooting sky high. Not only was there only 4 nuggets instead of 5 that cost me $5 and change they were so tiny and hard or rubbery lol you could say Jerky and they were nothing like the advertisement on TV Shame Shame Arby's you need to remove these from the menu if this is what your serving. I wish I would of thought to take a picture of it because I seriously couldn't believe what I was seeing TRASH is where they went. You need to do better!