Brand Certified
Arby's
4.1(1532 reviews)
Certified by Arby's • Feb 22, 2026
Business Details
45 E South St, Indianapolis, IN
46225, United States
Certified by Arby's • Feb 22, 2026
(317) 423-1264
Certified by Arby's • Feb 22, 2026
http://www.arbys.com/locations/us/in/indianapolis/45-e-south-st/store-7115
Certified by Arby's • Feb 22, 2026
About
Certified by Arby's • Feb 22, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Feb 22, 2026
Hours
Certified by Arby's • Feb 22, 2026
Reviews
4.1
1,532 reviews
5 stars
752
4 stars
404
3 stars
196
2 stars
66
1 star
114
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple reviews highlighted rude behavior from employees and poor customer service experiences.
Order Accuracy
Customers frequently reported issues with incorrect orders and missing items.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold, burnt, or poorly prepared items.
Cleanliness
The cleanliness of the restaurant was inconsistent, with some praising it while others noted unsanitary conditions.
Speed of Service
Service speed varied, with some customers experiencing long wait times despite low customer volume.
- JCJamison Cloud3 days ago4.0Food was good but they shortchanged me when I paid in cash, and were uninterested in fixing their mistake. It isn’t that the $0.21 they shorted me is going to break my piggy bank, but it’s a basic customer service issue. If I tried to pay them $0.21 less than the total for my order, they aren’t going to give me the order unless I make up the difference.
- RERahliegh EllisFeb 11, 20261.0I had a doordash driver go to pick up my food, an African American female told her to leave after only giving her the drinks. I called the store manager, claims he told said DoorDash driver to wait but per the video that I have seen, he never told her to wait and the African American female was being very rude and yelled at DoorDash driver to leave.
- SWSarah WeingardenJan 14, 20263.0Unfortunately I ordered a chicken sandwhich and didnt get any chicken on said sandwich. I think someone in the back made a mistake. I didnt notice until a couple bites in. When I called they wanted me to bring the sandwhich back but I couldn't because I was driving to a meeting. If i was in store i would have gladly done it. The girl who answered wanted me to save the half eaten sandwhich and bring it back. I understand why but also Im not sure they would even believe me at this point. I just wanted to let them know someone made a mistake and Id love to come get just the sandwhich not the whole meal again necessarily but id have to come another day. I know Arbys is good so I wanted to enjoy it.
- IOIury OliveJan 14, 20264.0I came on my lunch break to grab some food. The service was very good. And they were very quick. Only complaint was my fries were terribly burnt. Didn't have time to go back but... I might give them another chance one day.
- AVAnmol VermaJan 9, 20261.0Employees have rude behavior
Brand Certified Facts from Arby's
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Certified February 22, 2026Yext Knowledge Graph
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