Arby's

3.8
674 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6483 N Keystone Ave, Indianapolis, IN
46220, United States

Hours

Reviews

3.8
674 reviews
5 stars
281
4 stars
173
3 stars
103
2 stars
46
1 star
71

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders and items missing from their bags.

Food Quality

Several reviews mentioned food being cold, stale, or burnt, leading to disappointment.

Service Speed

Customers frequently noted long wait times in both drive-thru and in-store, with some experiencing delays even when few customers were present.

Staff Attitude

While some reviews praised friendly staff, others reported rude service and a lack of customer service skills.

Cleanliness and Maintenance

The location was described as run-down, with complaints about cleanliness and the dining area being closed for renovations.
  • FB
    Frank Di Bortolo
    2 days ago
    2.0
    I ordered a half pound roast beef sandwich and when I got home and opened the sandwich box, there was a pile of meat with NO bun. The person making the sandwich forgot the bun. Unbelievable!
  • MB
    Miles Back
    Jan 1, 2026
    1.0
    Absolutely! Horrid everywhere. Not a soul in sight, I waited for minutes hoping that a soul would appear but the cries of the dammed were not enough to conjure a soul.
  • MB
    Madelyn Braunecker
    Jan 1, 2026
    1.0
    my friends and I went in to order and there was no one in the restaurant at all! We waiting for a solid five minutes and even called out for service and no one came.
  • KK
    karl
    Jan 1, 2026
    1.0
    Walked in, absolutely zero workers in the entire establishment. We yelled, no one. The register was broken too. What on earth.
  • JM
    Jamie Mattingly
    Nov 26, 2025
    1.0
    Cashier didn’t listen to our order. Messed up the sandwich. Wanted a roast beef double. Got a cheddar and beef. Yucky! Would not remake! Not very helpful.