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Arby's

3.8
(683 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6483 N Keystone Ave, Indianapolis, IN
46220, United States

Hours

Reviews

3.8
683 reviews
5 stars
281
4 stars
175
3 stars
103
2 stars
46
1 star
78

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, stale, or improperly cooked food, with specific complaints about roast beef and fries.

Service Issues

Numerous reviews highlighted poor service, including long wait times, incorrect orders, and unhelpful staff.

Cleanliness and Maintenance

Several customers noted that the location appeared dirty or poorly maintained, with some mentioning the dining area being closed for renovations.

Customer Experience

While some customers had positive experiences with friendly staff, many others expressed frustration with the overall service and food quality.
  • GB
    Gabbriel Burrell
    Feb 17, 2026
    1.0
    We came today in hopes of getting the Hawaiian king fish sandwich . Which Arby’s doesn’t have it all the time . After waiting inside that had no other customers hour after opening figured things would be good and fresh . Received my sandwich with no fillet just bread and lettuce . After traveling home no one answered the phone forced to return . Told intially that they no longer do refunds but thankful the gentleman that called i believe his boss (Tammy) to walk him through it .
  • LZ
    Liam Zimpleman
    Feb 14, 2026
    1.0
    Horrible food, I have went there multiple times, ordered roast beef, last time they gave me the amount of roast beef for a classic when I ordered a half pound. this time all the roast beef was completely dried and some of it was overcooked. If you order roast beef from here I would strongly urge you to chose a different location because they don't give you the correct amount or they surve you dry and old roast beef. I just think the cook doesn't care when throwing the sandwiches together
  • DM
    Dani Monrroy
    Feb 7, 2026
    1.0
    Ordered 3 meals and was only give 2 of them but 3 drinks. Kinda ruins the experience
  • SK
    Samantha Kinser
    Jan 30, 2026
    1.0
    i ordered 2 6pc mozzarella sticks & 8 count of jalapeño bites. it’s 10:30 in the morning none of your employees sound like they want to be here & are not very customer friendly. if you don’t want to work fast food and or deal with people find another job. this is the second time i have came to this location as for my job is right down the road. i received someone else’s order tried to go inside door was locked so i went back through the drive through, at least they apologized & didn’t take the food back given it would be a violation of the health code.
  • CR
    Cheyenne R
    Jan 29, 2026
    1.0
    I’m surprised they’re still in business. Expect to wait 20 minutes or more for your food IF there’s no line. If there’s a line don’t even bother. Employees are not friendly and the food is always cold and stale but still somehow takes forever to get AND it’s expensive.

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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